MS Office Training Documentation Software Implementation Communication Skills Manager   Requirement id 16849 Job title Manager Job location in TROY, MI Skills required MS Office, Training, Documentation, Software Implementation Communication Sk Open Date 26-Dec-2013 Close Date Job type Contract to Hire Duration 5 Months Compensation DOE Status requirement --- Job interview type Phone Screening    Email Recruiter: coolsoft Job Description Manager: MS Office, Training, Documentation, Software Implementation Communication Sk ** Only W2 Employee - No Subcontracting ** Can submit only Green Card and Citizens ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays AccountCreate Implementation Project Manager JOB SUMMARY: The AccountCreate Implementation Analyst will interface directly with our financial institution clients (banks and credit unions) to ensure understanding of options purchased; provide education and training to end users, via webex, in use of the Internet-facing product; facilitate the implementation process; and ensure customer satisfaction. QUALITIES: The qualities that the Implementation Analyst would generally possess include the following: • Knowledge and experience in the banking or credit union industry • Proven client-facing skills • Proven public presentation, training, documentation and facilitation experience • Software implementation experience • Superior problem solving skills • Ability to organize and prioritize multiple projects in a fast-paced environment • Solid understanding of software engineering principles and the software development life cycle • Ability to work and be productive in a "matrix" organization structure RESPONSIBILITIES: The role of the Implementation Analyst will vary depending upon client requirements at different stages of a project, but will encompass one or more of the following responsibilities: • Work with clients to perform business process analysis and help them determine how best to use the product in their environment • Gather and translate client business requirements for integration/customization with the AccountCreate product. • Support the client through all phases of the implementation project • Train and consult with new and existing clients through training classes in small and large group settings, as well as one-on-one product coaching and web-ex / Internet channels • Monitor, update and revise curriculums, as directed and appropriate, to ensure training content is current and up-to-date • Continuously update skills and industry knowledge to support training and related responsibilities. The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities. QUALIFICATIONS: The Implementation Analyst will generally possess the following skills and experience necessary for the performance of the responsibilities defined above: bachelors degree in technical discipline, business communications, computer science or three years of work-related experience • 3+ years experience performing business process analysis services (preferably in the financial industry) • Strong knowledge of Microsoft Office products (Word, Excel) and operational awareness of presentation equipment (preferably using a web training tool) • Excellent writing and communication skills (both technical and non-technical). • Willingness to travel (5-10%)   Call 502-379-4456 Ext 100 for more details. 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