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Help Desk Detail Oriented Troubleshooting Critical Thinking Engineer
(Jobs in Co
 
Requirement id 147146
Job title Engineer
Job location in Columbus, OH
Skills required Help Desk, Service Now Administrator, Ticketing Systems, Detail Oriented Troubleshooting Critical
Open Date 02-May-2024
Close Date
Job type Contract
Duration 14 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Engineer: Help Desk, Service Now Administrator, Ticketing Systems, Detail Oriented Troubleshooting Critical

No of Submissions : 3

Start date : 04/01/2024

End date : 06/30/2025

Submission deadline : 05/08/2024

Client info : DAS

Description :

Provides maintenance and documentation support to information system users and/or IT specialists (e.g., enters meta-data into repositories, performs loading validation, executes unitor system test scripts, provides maintenance support for application software, develops, organizes, files, and maintains platform specific documentation).

Knowledge of: computers & electronics; oral & written communication tools & techniques; (3) customer support & personal service; (4) telecommunications (e.g., Microwave, wireless, fiberoptic); (5) IT security principles & methods; (6) Motorola MCC 7500 Radio Console; (7) MARCS tower sites safety practices (e.g., HVAC, door alarms, etc.); (8) operating systems installation & configuration procedures; (9) network standards, protocols & procedures; (10) platform usage; (11) capabilities of network equipment including, routers, switches, bridges, & related hardware; (12) back-up & recovery techniques; (13)technical writing & documentation practices.

Skill for: (14) reading comprehension; (15) speaking; (16) service orientation; (17) installation; (18) troubleshooting;(19) critical thinking; (20) systems evaluation & operational / systems monitoring.

Ability to: (21) transport items up to 50lbs; (22) operate help desk software (e.g., Service Now & Remedy, IRIS, PowerShell, Genesis, UEM, Grafana, MS Office 365 apps. (23) carry out instructions in written, oral or picture form; (24) understand manuals & verbal instructions technical in nature; (25) stay abreast of current technologies in area of IT assigned; (26) deal with problems involving several variables in familiar context.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 147146 while calling.
 
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(Engineer: Help Desk, Service Now Administrator, Ticketing Systems, Detail Oriented Troubleshooting Critical in Columbus, OH)
     
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