McAfee Troubleshooting - Specialist (Jobs in Dauphin County, PA)   Requirement id 4490 Job title Specialist Job location in Dauphin County, PA Skills required Desktop Support, McAfee Troubleshooting, -, Open Date 23-May-2011 Close Date Job type Contract Duration 1 Months Compensation DOE Status requirement --- Job interview type Face to Face interview    Email Recruiter: CoolReks Coolsoft Job Description Specialist: Desktop Support, McAfee Troubleshooting, -, Short Description: System Specialist is knowledgeable on usage & support of a collection of development platforms or technical architectures, & products that run on those platforms. Complete Description: OBJECTIVES OF ENGAGEMENT Assist current state staff in the Healthcare Desktop Management Unit in performing desktop support duties. TASKS TO BE PERFORMED • Test custom desktop Windows 2000 and Windows XP operating system images developed for deployment on Public Welfare/Office of Medical Assistance Programs personal computers. Custom images include: Office XP; McAfee; IE 6.0 (various versions), EPO; Pest Patrol; SMS; various application software; licensed, off the shelf software packages; operating systems service packs and patches. • Participate in installation, configuration and troubleshooting of customized images on Public Welfare/Office of Medical Assistance Programs personal computers. • Upgrade Windows 2000 or XP, Office XP, McAfee, EPO, Pest Patrol, SMS, IE 6.0, application and off the shelf software packages with service packs and patches as required. • Install new personal computer hardware and peripherals. Relocate existing equipment to other physical locations. Remove decommissioned personal computers and peripherals from the environment. Some overtime and travel may be required. • Insures that SMS client software is properly maintained on all Public Welfare/Office of Medical Assistance Programs personal computers/laptops. • Conducts rollout pilots. Assists in trouble shooting deployment and package execution problems. Maintains all required documentation. • Exports and manipulates data from the SMS database for management and reporting purposes. • Provide Tier 2 technical support on a daily basis by troubleshooting and resolving all types of problems referred from various Tier 1 Help Desks or from Public Welfare/Office of Medical Assistance Programs employees and business partners through the Public Welfare/Office of Medical Assistance Programs DesktopService public folders. • Coordinate efforts with vendors if Tier 3 technical support is required. • Interface with technical support staff from various hardware and software vendors and other Program Offices within DPW. • Provide user support services and consultative expertise to network users regarding use of personal computers, peripherals, networked multi-function devices (printer/fax/copier/scanner), office XP and various networked resources. • Develop and maintain procedure manuals and systems documentation necessary for the efficient operation and integrity of the Offices resources. Prepare Newsletter materials for posting on the Public Welfare/Office of Medical Assistance Programs intranet site. • Assists in maintaining the equipment inventory records by documenting changes to the inventory and submitting them for processing within the Remedy Asset Management System. . • Assists in the disposal of old IT equipment. Assists with the proper disposal of used hard drives. Assist users in destroying old media. • Assists users in backing up data stored on personal computers and laptops. • Develops recommendations for functional and technical improvements to the operational environment. • Adheres to all Commonwealth and DPW Standards and Directives. TRAVEL/OVERTIME: Some overtime and travel may be required (Travel would be very infrequent and would mostly consist of day trips where a state vehicle would be provided). CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS Skills and requirements appropriate for a Systems Specialist 2, Skill Category 3 level contractor and specific skills needed to support tasks above.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 4490 while calling.   Other jobs in PA: Dauphin (1), Dauphin County (3), Downingtown (2), Glen Milla (1), Harribsurg (1), Harrisburg (47), Horsham (6), Malvern (2), Pennsylvania (13), Phila (2), Philadelphia (16), Pittsburgh (1), Radnor (2), Reading (1), Sharon (3), WAYNE (1), West Cheste (1), West Chester (33), Desktop Support job openings in Dauphin County, PA Jobs List 270501 - SERS- Help Desk Analyst 1-Windows Create date: 30-Sep-2011 Short Description: The Help Desk Analyst provides Helpdesk Level 2 Support. 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