Mentoring Troubleshooting Account Management Support Administrator (Jobs in Texas   Requirement id 88188 Job title Administrator Job location in Texas, TX Skills required Network Administration, Mentoring, Troubleshooting, Account Management Support Open Date 05-Feb-2019 Close Date Job type Contract Duration 27 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Administrator: Network Administration, Mentoring, Troubleshooting, Account Management Support Start Date :2/11/2019 End Date :07/15/2021 Submission Deadline :2/11/2019 Client Info :ICS: HCLS Delivery (ICS) Description: We know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Moves, Additions and Changes - Moving of the physical, telephone (wireless, soft client installation or desk set), video end point or other communications end point. Maintain documentation to reflect pertinent end point information. Ability to identify & relocate cross-connect (jumper wire or patch cable). Additions – Ability to configure a phone (wireless, soft client or desk set), video camera, analog line using the corporate standard & then setting the device up or extending the line and testing to insure all is operational configured correctly. Includes Class of Service, Features & Key Expansion Modules. Maintain documentation to reflect pertinent end point information. Ability to identify & relocate cross-connect (jumper wire or patch cable). Changes to the configuration of the phone (desk set, wireless or soft client) or line (name, class of service, network class of service, line appearances, voicemail box, basic menus, ACD, NCFW, DCFW Troubleshooting – Endpoint instrument – break fix - Client or end point configuration validation – (IP, TDM, Video, line or soft client) - Wireless coverage validation – (phone tools)Call through validation – (dialing properties 1+, 9+ internal, intra-system) Training - Ability to train users on how to use various end points (phone, soft clients, cameras, login/log out) - Conference, Hold, Transfer, Call Log. Validating, Maintaining and Updating all user documentation Application Support & Customer Coordination & requirements gathering: Voicemail - Password administration, Mailbox administration & basic menu services, Training, End user troubleshooting and support/ Contact Center – Agent configuration & skillset assignment, Basic ACD configuration, Realtime & Historical Reporting basic support, Agent/Supervisor training , End user/client troubleshooting & support / UC – IM client configuration & support, End user support & configuration conferencing (voice, video and web), Soft phone client support & configuration, Voicemail client support & configuration, Password administration & support, UC end user training, End user troubleshooting & support / Telco Account Management – Account review, reconciliation & payment approval. Management of 3rd parties providing TEM Services Review current end point counts, configurations & special requirements. (Multi-line appearances, menus, roll overs, ACD queues, faxes, number ranges, carrier identification of services & support). Engineer supported activity dependent upon complexity, size or scope. End point configuration & testing. Basic Qualifications: Ability to attend training during morning shift for first few weeks before beginning regular shift hours Shift hours - 8AM to 5PM CST Ability to be on Call Saturday & Sunday Reliable transportation to travel to numerous locations Experience Documenting procedures using Visio Min 3 years of Telecom support experience Experience with Cisco VOIP, Avaya Red, Spectra / Cisco Experience with Move, Add, Changes with Cisco VOIP, Build/Change Phones Experience with Analog & Digital Admin Voicemail experience - Cisco Unity Experience – Add, delete, change, configuration Experience Reviewing Trunks & Phone & line card replacement Nortel – troubleshooting experience Ability to do Layer 1 cable troubleshooting – patching cable Analog gateways , carrier experience Wireless Deployment experience Avaya Sessi   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 88188 while calling.   Other jobs in TX: Austin (21), Dallas (32), Fort Worth (30), Ft Worth (1), Grand Prairie (1), Houston (12), Hunstville (2), Huntsville (1), Irving (3), Plano (4), San Antonio (9), Woodlands (1),    Network Administration job openings in other states Jobs List Infrastructure Solutions Architect 5 - 124419 Create date: 15-Nov-2023 Start date : 12/11/2023 End Date : 1 Years from projected start date Submission deadline : 11/28 at 10am EST. Client Info : DHHS Note : * Interview Process: Virtual Interview via MS Teams video. Please use laptop and be prepared so share screen if asked. Use of headphones is strongly discoura.... 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