Migration Communication Skills Service Now Administrator Specialist (Jobs in Ral   Requirement id 91134 Job title Specialist Job location in Raleigh, NC Skills required Mobile Device Management, Migration, Network Protocols, Communication Skills Service Now Adminis Open Date 11-Apr-2019 Close Date Job type Not specified Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: Mobile Device Management, Migration, Network Protocols, Communication Skills Service Now Adminis Start Date :04/15/2019 End Date :04/15/2020 Submission Deadline :04/17/2019 Client Info :NCDOT Description : It is seeking a desktop support Expert/Specialist resource for a 12-month engagement to work with our Client Services Team. **TRAVEL REQUIRED** Client Services analysts use technical expertise, with understanding of business and user needs, to evaluate IT related incidents and service desk tickets in order to appropriately prioritize and provide appropriate solutions. A Client Services analyst will promote positive customer relationships and mentors teammates to ensure client satisfaction and organizational success. Client Services takes ownership of customer problems and works with a sense of urgency to resolve these incidents and problems. An analyst will communicate status and progress to the customers in a timely professional manner. All analysts will also provide updates on work progress to Customer Support Specialists and the Service Desk using the call tracking system. A qualified candidate will possess significant technical knowledge and serves as a team member with other analysts to help solve complex problems. Skills include proficiencies with different types of computer hardware, software, peripherals and components, networking protocols and communications. A qualified analyst will know how to image new computers and install the appropriate software for customers. The analyst must know how to install local and network printers along with other peripherals such as scanners. An analyst will be responsible for migrating and protecting user data and profiles as computers are replaced. A candidate should be able to show how they stay abreast of current technologies to better the end users working environment. A Client Services analyst can identify emerging trends relating to issues and problems, then researches and makes suggestions of solutions to solve current and prevent future problems. Client Services analysts communicate with Data Center Operations when modifying user data storage, DHCP reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). The CS analyst will collaborate with application development teams to identify application issues at the customer level and provide technical detail for development teams to accurately identify problems within applications and provide solutions. Also, a CS analyst will work with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions. Project Management: Qualified candidates will have the skill to lead projects that require directing the work of others with some latitude on actions or decisions. The candidate should be able to lead team efforts, at the direction of the local Client Services supervisor and/or other management. Documentation: This position participates in creating and maintaining documentation of processes and procedures for all areas this position is responsible for (i.e. – software installs, profile transfers, PC replacements). This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). System Security: It is the responsibility of all Client Services staff to be aware of DOT and DIT security policies, as well as the security issues directly affecting the systems and technology for which this position is responsible. This position is responsible for implementing and maintaining the requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, transferring or usage in a manner inconsistent with IT Security Policies and standards.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 91134 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Mobile Device Management job openings in Raleigh, NC Jobs List NCDOT - Specialist- Expert (686417) Create date: 27-Jun-2022 Start Date : 07/11/2022 End Date : 07/11/2023 Submission Deadline : 07/04/2022 Client Info : NCDOT Description : The NCDIT-Transportation organization is seeking a desktop support Expert/Specialist resource for a 12-mont.... (This job is for - Software Jobs in NC Raleigh Expert - (in Raleigh, NC)) NCCoR - Enterprise IT End User Computing Engineer (671457) Create date: 03-Feb-2022 Start Date :01/17/2022 End Date :07/15/2022 Submission Deadline :02/9/2022 Client Info : CoR-IT Note : * Agency Interview Type: Either Webcam Interview or In Person Description : **This position will be onsite from the beginning of the engagement. <.... (This job is for - Tuning Jobs in NC Raleigh Engineer - (in Raleigh, NC)) NCDOT - Specialist- Expert (623350) Create date: 26-Feb-2020 Start Date :03/02/2020 End Date :07/31/2020 Submission Deadline :03/03/2020 Client Info: NCDOT Interview Type: Either Webcam Interview or In Person Description : The NCDIT-Transportation organization is seeking a desktop support Expert/Specialist resource for a 12-mo.... (This job is for - Software Jobs in NC Raleigh Expert - (in Raleigh, NC))    Mobile Device Management job openings in other states Jobs List Systems Engineer II - 93198 - SP Create date: 29-Sep-2021 start date:10/25/2021 End date:At least 8 Months from projected start date submission deadline:10/5/2021 4:00:00 PM client info : DFI Note: * Interview Process: Teams Video * Duration:1 year with potential extension for 2 years * Local candidates or willing to relocate at th.... (This job is for - job Jobs in WI Madison Engineer - (in Madison, WI)) Telecommunication Analyst 3 - 92734-SP Create date: 20-Sep-2021 Start Date :10/18/2021 End Date :06/30/2023 Submission Deadline :10/4/2021 4:00PM CST. Client Info : DOC Note : * Duration: 2-year contract with possibility for extension * Interview Process: In Person or Online via Teams * Remote or on-site: Local candidates or wi.... (This job is for - job Jobs in WI Madison Analyst - (in Madison, WI)) NSU - Sr Apple Endpoint Engineer (659590) Create date: 13-Aug-2021 Start Date :08/23/2021 End Date :08/26/2022 Submission Deadline :08/19/2021 Client Info : NSU Note : * Agency Interview Type: Web Cam Interview Only Description : Duration expected: 12 months *** Majority of role can work remotely but must pick .... (This job is for - MDM Jobs in VA Richmond Engineer - (in Richmond, VA)) Systems Engineer II - 89234 Create date: 13-Jul-2021 start date:8/2/2021 End date:08/02/2022 submission deadline:7/21/2021 4:00:00 PM client info : DFI Description: Systems Engineer will play a key role in the design, planning, execution, and installation of the current infrastructure to su.... (This job is for - VMWare IOS Jobs in WI Madison Engineer - (in Madison, WI)) ITS63 CNB 2 Help Desktop Specialist (Re-Post) -SP Create date: 10-May-2019 Bid Number: BD-19-2018-CNB-CNB-39563 Note: Email Submission Note: Total number of positions sought: 2 Submission Deadline: 5/24/2019 05:00:00 PM EST Start Date: 6/4/2019 End Date: 12/3/2019 Client: Cannabis Control Commission Description: Position Summary: Under the directi.... (This job is for - LAN WAN Jobs in MA Boston Specialist - (in Boston, MA))    Mobile Device Management job openings in NC Jobs List NCDOT - Specialist- Expert (701804) Create date: 31-Jan-2023 Start Date : 01/23/2023 End Date : 01/23/2024 Submission Deadline : 02/03/2023 Client Info : NCDOT Note: * Either Webcam Interview or In Person Description : ***This is an onsite position! This request is for a Desktop Support Specialist.... (This job is for - job Jobs in NC Greensboro Specialist - (in Greensboro, NC)) (Specialist: Mobile Device Management, Migration, Network Protocols, Communication Skills Service Now Adminis in Raleigh, NC)

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