Monitoring Root Cause Analysis Microsoft Office Suite Microsoft Operating System An   Requirement id 104743 Job title Analyst Job location in Gainesville, FL Skills required Service Desk Support, Monitoring, Software And Hardware Support, Root Cause Analysis Microsoft Office Sui Open Date 11-Mar-2020 Close Date Job type Not specified Duration 15 Months Compensation DOE Status requirement --- Job interview type Face to Face interview    Email Recruiter: coolsoft Job Description Analyst: Service Desk Support, Monitoring, Software And Hardware Support, Root Cause Analysis Microsoft Office Sui Exhibit B: Resume Self-Certification Form must be submitted Note: OIT is accepting ONE (1) candidate submission per vendor for this NEW position. Submission Deadline: 3/18/2020 12:00 PM EST Start Date: 4/1/2020 End Date: 6/30/2021 Client: Florida Department of Transportation Description: Scope of Services Responsible for 2 software and hardware support. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Maintains knowledge database and call tracking database to enhance quality of problem resolutions. Works in a team setting, sharing information and assisting others with calls. 5 Education Bachelors Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. 6 Experience Typically has 2 to 5 years of IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/troubleshooting skills. 7 Primary Job Duties/ Tasks Monitors Service Desk queue and resolves support tickets as assigned. Documents work performed and resolution(s). Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. Provides high level of customer service by providing status and information to the customer. Assigns service desk tickets to the appropriate technician or group for proper resolution and ensures all Service Level Agreements are met in a timely manner. Performs advanced troubleshooting to determine cause of problem. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame. Works with staff on issues outside their areas of responsibility as needed. Provides hardware and software technical training and professional development for other Technicians as needed or assigned. Provides Tier III advanced support for other Technicians as needed or assigned. Oversees, coordinates, and/or participates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Operating System Upgrade Project, etc. Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed or assigned. Participates on statewide teams, both internal and external to the Office of Information Technology (OIT). Provide facts to facilitate the teams decision-making process and to achieve the teams goals. Shares information and receives feedback from other OIT staff as appropriate. Generates and maintains detailed technical documentation including software installation guidelines, troubleshooting processes, etc. Coordinates service calls and repairs for warranty and non-warranty items. Maintains records on all calls and keeps accurate records relating to service calls for maintenance or warranty repairs. Installs, maintains, and supports specialized software applications as assigned. Performs, evaluates, and promotes research and testing of assigned special applications including both hardware and software. Provides Audio Visual (AV) and Video Conference (VC) support as assigned. Assists with reserving, setting up, and troubleshooting of AV and VC equipment. Intermediate   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 104743 while calling.   Other jobs in FL: Alachua (1), Ft Lauderdale (2), Ft Myers (2), Jacksonville (57), Lake Mary (1), Miami (4), Orlando (10), Saint Petersburg (3), South Florida (1), St Petersburg (1), Tallahassee (1), Tampa (26),    Service Desk Support job openings in other states Jobs List NCDIT - Service Support Analyst- Expert (722857) Create date: 16-Oct-2023 Remote start date :08/01/2023 End date :06/28/2024 submission deadline :10/17/2023 client info :NCDIT Description : The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests. Ser.... 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(This job is for - IT Experience Jobs in OH Ohio Engineer - (in Ohio, OH)) ITS63 ITD 21-006A Part-Time Service Desk Analyst -SP Create date: 07-Apr-2021 Bid Number: BD-21-1060-ITD00-ITD00-60909 hourly rate range: $32.00 to $42.00 Note: Email Submission Note: Number of Positions to be filled: 1 Note: Maximum number of resumes per ITS63 Vendors: 3 Submission Deadline: 4/14/2021 05:00 PM EST Start Date: 4/26/2021 End Date: 6/30/2021 Client: E.... (This job is for - job Jobs in MA Chelsea Analyst - (in Chelsea, MA)) ITS63 ITD 21-006 Part-Time Service Desk Analyst -SP Create date: 06-Apr-2021 Bid Number: BD-21-1060-ITD00-ITD00-60828 hourly rate range: $32.00 to $42.00 Note: Email Submission Note: Maximum number of resumes per ITS63 Vendors: 3 Submission Deadline: 4/13/2021 05:00 PM EST Start Date: 4/19/2021 End Date: 6/30/2021 Client: Executive Office of Technology Services and Secu.... (This job is for - job Jobs in MA Chelsea Analyst - (in Chelsea, MA))     (Analyst: Service Desk Support, Monitoring, Software And Hardware Support, Root Cause Analysis Microsoft Office Sui in Gainesville, FL)

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