Monitoring IT Services Troubleshoot Flow Charting Processes Technical Skills Techni   Requirement id 90990 Job title Specialist Job location in Boston, MA Skills required Software Services, Hardware Systems, Monitoring, IT Services Troubleshoot Flow Charting P Open Date 09-Apr-2019 Close Date Job type Not specified Duration 4 Months Compensation DOE Status requirement --- Job interview type Phone Screen and Face to Face interview    Email Recruiter: coolsoft Job Description Specialist: Software Services, Hardware Systems, Monitoring, IT Services Troubleshoot Flow Charting P Bid Number: BD-19-1030-0P100-0P110-37942 Note: RTR form must be submitted. Note: Maximum number of resumes per ITS63 Vendor: 2 Submission Deadline: 4/16/2019 04:00 PM EST Start Date: 5/6/2019 End Date: 8/31/2019 Client: Department of Transportation Description: General Statement of Duties and Responsibilities: Incumbents provide Tier 2 and Tier 3 computer technical support to internal MassDOT customers and perform related work as necessary. The purpose is to ensure internal customers can effectively use computer resources as tools so that they can in turn perform their job functions. Detailed Statement of Duties and Responsibilities: • Monitor and respond to customer inquiries via telephone, voicemail, email and ticketing systems. • Monitor and maintain all IT Service Desk tickets. Responds to and close tickets appropriately. • Consults with peers, developers, network, and server team personnel on the operation of applications for fast and efficient resolution to users issues. • Notifies the appropriate personnel on network outages and other computer system outages. • Images, installs and troubleshoots workstations (PCs) at MassDOT offices including RMV Service Centers and Highway Offices. • Installs, troubleshoots, configures, and deploys software and hardware. • Installs, instructs and troubleshoots peripherals such as printers, scanners and signature pads. • Supports RMV Service Centers technology needs, this includes maintaining computer systems. • Supports Highway District Offices and Remote Depots technology needs, this includes maintaining computer systems. • Works with outside vendors to report and resolve faulty equipment. • Upgrades workstations to meet software specifications. • Use software utilities to maintain user accounts this includes changing passwords for email and accounts. • Utilize remote tools to troubleshoot, diagnose and resolve user issues as applicable. • Documents and shares special procedures as needed. • Work on special projects as required. Qualifications Required At Hire: • Knowledge and concepts of computer hardware and software support within a Windows environment. • Excellent customer service skills. • Ability to logically troubleshoot and resolve complex technology issues. • Ability to exercise sound judgment and work independently. • Ability to establish rapport with others. • Ability to prepare and use technical documentation and flow charts. • Ability to manage assigned vendors when problems are escalated. • Demonstrate ownership of the support ticket lifecycle. • 2-3 Years of Tier 2 and 3 PC/Computer support. • Knowledge of servers and networking technology would be a plus. • Technical certifications are a plus.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 90990 while calling.   Other jobs in MA: Boston (103), Burlington (1), Cambridge (1), Canton (3), Chelsea (9), Franklin (1), Lexington (2), Malden (10), Marlborough (2), Maynard (2), Newton (1), Quincy (6), Sharon (1), Waltham (1), Welesley (1), Wellesley (6), Westborough (1), Westbourough (1),    Software Services job openings in other states Jobs List DGS - Help Desk /Customer Support (680453) Create date: 07-Apr-2022 Start Date : 04/25/2022 End Date : 06/30/2022 Submission Deadline : 04/13/2022 Client Info: DGS Note: * Agency Interview Type :Web Cam Interview Only Description: **DGS requesting to work with SWAM vendors only for these two roles so this req will not.... 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