NICE Presentation Skills Technical Lead Analytics MS Office Suite Project Managemen   Requirement id 59549 Job title Engineer Job location in Bensenville, IL Skills required IT Industry Experience, NICE, Telephony Systems, Presentation Skills Technical Lead Analy Open Date 06-Mar-2017 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type Phone Screen and Face to Face interview    Email Recruiter: coolsoft Job Description Engineer: IT Industry Experience, NICE, Telephony Systems, Presentation Skills Technical Lead Analy Start Date : 03/20/2017 Submission Deadline : 03/13/2017 Description : This team supports the Telephony Contact Center and this position will be supporting the NICE and Genesys platform. USCC will be replacing the NICE Perform Platform with the Nice Engage platform. This person will support the existing platform, but also assist in switching to the new platform. Top Skills: -Nice Engage -Integration to Genesys technology -Nice to have Nice RTI (real time integration) AKA Pause and Resume Interview Process: Phone interview with Nicole - Technical Phone interview with Engineer on the team - In-Person interview with Nicole The Recording and Analytics Engineer is responsible for the support of Voice and Screen solutions including design, implementation and problem resolution. The selected candidate will provide second and third level technical support to voice service delivery managers and support vendors when troubleshooting the more operational telecommunication problems involving any of the following: NICE Engage, Nexidia, Genesys integration, Carrier infrastructure, Call Center infrastructure. Roles and Specific Responsibilities: • Primarily responsible for ensuring system stability and availability of the recording and analytics platform. • Responsible for the support, design, implementation and configuration of Voice and Screen recording solutions (NICE Engage). • The selected candidate will provide third and fourth level technical support for all U.S. Cellular Care Centers and 3rd Party Vendor Partner Care Centers. • Maintains and creates system documentation • Work closely with IT partners and vendors to ensure system compliance related to OS and application patching and upgrades. • Adheres to break/fix processes for ticketing, incident, and outage resolution. • Actively troubleshoots issues related to SIP. • Oversees Recording vendor in the engineering studies such as, but not limited to, transaction volumes, response times, availability, service options, product spec, speed of operation, type of protocol of the telecommunications system(s). • Maintain the appropriate relationships with 3rd party vendors and evaluate vendor hardware, software, and communications products and to provide recommendations for purchases and projects with our corporate objectives in mind. • Ensures PCI compliance of the recording and analytics platform. • Leads and successfully delivers projects involving the recording and analytics platform. • Leads weekly operational reviews with the vendor and business. • SQL database research for call recording identification. • Station and user mapping into NICE and Genesys technologies. • Establishes and maintains a proactive approach to monitoring and managing the recording and analytics environment for enterprise Telecom Infrastructure. • Acts as a liaison between vendor and business for key or urgent issues. • Provides consultative support to the business to ensure efficiencies in the recording environment. • Provides second and third level support service delivery managers and operations support vendor to ensure concerted effort is being placed on root cause analysis for Telephony outages. • Participates in on call 7x24 rotation Qualifications: Required: • 7+ years work experience in Telecommunications / IT industry • Exposure to (7+ years) Telephony concepts and voice recording workflow • NICE call recording administration and technology experience o Solid working knowledge of NICE call recording systems. o Ability to perform user and system administration responsibilities in NICE. • NICE – Design and/or Operations o 3+ years in the design and implementation of Call Recording Technologies o 3+ years experience as a technical lead • Hands on   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 59549 while calling.   Other jobs in IL: Chicago (77), Deerfield (7), Des Plaines (2), Downers Grove (7), Downtown Chicago (5), DT Chicago (2), Elk Grove (3), Elk Grove Village (24), Elkgrove Village (1), Evanston (1), Lake Forest (1), Lincolnshire (4), Northbrook (3), Oak Brook (5), Oakbrook (1), Oakbrook Terrace (5), Round Lake (3), Schaumburg (4), South Barrington (1), Springfield (2), Vernon Hills (6), Warrenville (7),    IT Industry Experience job openings in other states Jobs List IT Security Analyst 1 - 128894 Create date: 03-Apr-2024 Start date : 05/06/2024 End date : 1 Years from projected start date Submission deadline : 4/10 at 10AM EST. Client info : MDOT Note : * Interviews: First round MS Teams second will be in person interviews. This must be indicated on the coversheet (Y/N) * Duration: 1 year wit.... (This job is for - job Jobs in MI Lansing Analyst - (in Lansing, MI)) NJATCSU Sr.Consultant 2-Tableau (721647) Create date: 02-Oct-2023 Hybrid start date :10/15/2023 End date :02/03/2024 submission deadline :10/5/2023 client info :Judiciary Description : The Tableau Specialist - under the direct supervision of a Court Executive of the Data Division - Trial Court .... (This job is for - Tableau Jobs in NJ Trenton Consultant - (in Trenton, NJ)) NJAOC Sr.Consultant 2-Tableau - (716174) Create date: 09-Aug-2023 Remote Start date :07/30/2023 End Date :09/09/2023 Submission deadline :8/14/2023 Client Info :Judiciary Description : Note: Position can be 100% remote if candidate is not local. Local candidates may be required to work onsite 1-2 days/ wk. Role will be extended. Tableau Jobs in NJ Trenton Consultant - (in Trenton, NJ)) IT Security Analyst 1 - 120932 - SP Create date: 04-Aug-2023 start date : 08/28/2023 End date : 1 Years from projected start date submission deadline : 8/11 at 10am client info : MDOT Note : * Interview Process: Virtual Interview via MS Teams video. Please use laptop and be prepared so share screen if asked. Use of headphones is strongly discouraged..... (This job is for - NIST Jobs in MI Lansing Analyst - (in Lansing, MI)) NJAOC Sr.Consultant 1-Tableau - (706905) Create date: 23-Mar-2023 Start date :04/10/2023 End Date :10/08/2023 Submission deadline :3/28/2023 Client Info :Judiciary Description : ------------------------------------------------------ Note: This is a hybrid role REQUIRING Candidates to work Onsite 2 Days / Week from the start (non-negotiable). Excelle.... (This job is for - Tableau Jobs in NJ Trenton Consultant - (in Trenton, NJ))    IT Industry Experience job openings in IL Jobs List Nexidia Engineer-IL-9832 - 65800 Create date: 11-Aug-2020 Candidate must be local : Yes Job Description : The Nexidia Engineer is responsible for the support of the Nexidia solutions including design, implementation and problem resolution, as well as integration to the NICE Engage and Genesys SIP Server/CTI. The selected candidate will provide second and third level technical support.... (This job is for - NICE Jobs in IL Chicago Engineer - (in Chicago, IL)) Websphere Portal Admin Create date: 05-Nov-2015 5+ years of IT industry experience. 3+ years of experience as in WebSphere Application Server and Portal Server admin 2+ years WebSphere Application Server and WebSphere Portal admin experience 3+ years of IBM HTTP Server install and configuration experience 4+ years of experience in Software deployment, support .... (This job is for - Firewall Jobs in IL Chicago Administrator - (in Chicago, IL)) WEX (Watson Explorer) Or Websphere Engineer Create date: 04-Nov-2015 it is seeking a WEX (Watson Explorer) /Websphere Engineer for a project in Chicago IL. Duration will be Six Months, and may extend. Out of town candidates are welcome to apply. Photo ID is required before submittal. WEX Engineer/Admin Skill, Experience & General information Required: 5+ years of IT industry experience. .... (This job is for - job Jobs in IL Chicago Engineer - (in Chicago, IL)) (Engineer: IT Industry Experience, NICE, Telephony Systems, Presentation Skills Technical Lead Analy in Bensenville, IL)

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