NICE ACD IVR CRM Implementation TCPIP Sftp Webrtc Database Developer Architect (J   Requirement id 141155 Job title Architect Job location in Raleigh, NC Skills required NICE, Cloud Developer, ACD, IVR CRM Implementation TCPIP Sftp Webrtc Open Date 24-May-2023 Close Date Job type Contract Duration 1 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Architect: NICE, Cloud Developer, ACD, IVR CRM Implementation TCPIP Sftp Webrtc Remote Start date :06/05/2023 End Date :07/30/2023 Submission deadline :05/24/2023 Client Info :NCDIT Description : ------------------------------------------------------ ***Position can work remotely, but some on-site work will be required when consulting with our customers. ***It is preferred that the candidate live in NC to enable on-site consultation as needed. Major duties and responsibilities: Include concise pertinent organizational information and specific task statements to ensure that applicants understand the position. This text will appear on the OSP Career Opportunities web site (http://www.osp.state.nc.us/jobs/), the DIT web site, and, if you choose, in advertising media. The primary purpose of the Contact Center Engineering and Planning (CCE&P) group is the design and engineering of enterprise and agency specific Contact Center technologies. To enable proper designs and configurations the team is responsible for: general customer consultation; service requirements; business planning with agencies; business and technical planning for service migrations and upgrades; project management oversight of new service deployment; technical management of new service deployments including improvement and capacity plans. Team members manage vendor contracts and serve as third tier technical support for trouble resolution associated with Contact Center (CC) technologies. This team is a part of the Service Delivery, Network Engineering & Telephony division of DIT. This key position within CCE&P is responsible for the planning, design, and implementation of enterprise and agency specific CC solutions. This position works with other E&P engineers to expand enterprise solutions and explore new technologies. This position supports the Communication Services team in formulating solutions to issues confronting the agencies and institutions of North Carolina State Government. This includes business process consulting, requirements gathering, financial benefit analysis, and engineering and design of evolving new DIT services in the hosted cloud space. The engineer should have strong technical knowledge of contact center technologies including ACD, IVR, dialer, workforce optimization, CRM integration, and multi-channel. Consults with agencies on sophisticated business process re-engineering, the roll of contact center technology, and functions as a subject matter expert. This position assumes a leadership role in analyzing customer requirements and providing technical knowledge, systems integration and expertise to design and implement appropriate solutions using enterprise products and services. Accountable for the technical validity and interoperability of solution and/or the direct relationship with the customers strategic business plans. Knowledge, Skills, and Abilities (Required) and Management Preferences (optional). Describe any specialized skills/competencies required for the job. Focus on skills and avoid describing preferences with years of experience. Licensures and certifications can be listed as preferences. The minimum training and experience use years of experience and is established by OSHR. You may add additional requirements to this area. By doing so you will not receive applicants that do not meet these additional requirements. Do not add education requirements here. We will add the states required education and experience. Extensive experience in the design of contact centers utilizing hosted cloud vendor solutions by NICE inContact & Genesys is desirable, along with CC operational experience. The engineer must possess strong technical knowledge of contact center technologies including ACD, IVR, dialer, workforce optimization, CRM integration, and multi-channel. Should have a working knowledge of web services, telecommunications products and services including IP Telephony an   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 141155 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), NICE job openings in Raleigh, NC Jobs List NCDIT-Contact Center Solutions Architect Mid Level(701057) Create date: 10-Jan-2023 Start date :01/01/2023 End Date :06/30/2023 Submission deadline :01/12/2023 Client Info :NCDIT Description : --------------------------------------------- ***Position can work remotely, but some on-site work will be required when consulting with our customers. ***It is preferred that the ca.... (This job is for - NICE Jobs in NC Raleigh Architect - (in Raleigh, NC))    NICE job openings in other states Jobs List Expert IT Specialist - 5345 Create date: 06-Aug-2021 Description: Day-to-Day Tasks include, but not limited to: Works on providing engineering support for integrations happening in schools, including the review of proposed work plan submissions throughout network infrastructure deployment process in order to ensure that the work aligns to pre-determined work scopes and is co.... (This job is for - NICE Troubleshooting Integration Jobs in NY Brooklyn Specialist - (in Brooklyn, NY)) Deployment Engineer - 4864 Create date: 13-Apr-2021 Description: Day-to-Day Tasks include, but not limited to: Works on providing engineering support for integrations happening in schools, including the review of proposed work plan submissions throughout network infrastructure deployment process in order to ensure that the work aligns to pre-determined work scopes and is co.... (This job is for - Integration NICE Documentation Jobs in NY Brooklyn Engineer - (in Brooklyn, NY)) IS Technical Specialist III (Senior) - 68177 Create date: 01-Oct-2020 Note :MUST HAVE ACTIMIZE EXPERIENCE. Will be remote to start, but may be on site to follow (Jan 2021 at the earliest) - will be a one and done video interview with the client. Job Description : Role: Actimize Developer Location: Remote to start Duration: 8+ Month Contract Start Date: ASAP Must .... (This job is for - NICEAnalyzing Jobs in OH Columbus Specialist - (in Columbus, OH)) IS Technical Specialist III (Senior) - 65704 Create date: 07-Aug-2020 Note :must have Nice Actimize Development experience. Will interview and hire next week, moving quickly - resume review 8/12/2020, but will send candidates prior. Will do phone or video interview, at her discretion. candidates must be fully vetted out prior to sending. including employer detail if not on your direct W2 - client screens for nicotine.... (This job is for - Java NICE Analyzing Jobs in OH Akron Specialist - (in AKRON, OH)) Engineer-IL-9629 - 64345 Create date: 22-Jun-2020 Candidate must be our W2 Employee. Job Description : It is the Nations 2nd largest Technical Staffing and Services Firm, has an opening for a NICE Engineer with the fifth-largest wireless telecommunications network company location in Chicago (Rosemont), IL Overview This team supports the Telephony Contact Center an.... (This job is for - NICE Documentation IT Experience Jobs in IL Chicago Engineer - (in Chicago, IL))    NICE job openings in NC Jobs List NICE Engineer Create date: 28-Aug-2014 [NOTE: START DATE: 09-02-2014] [NOTE: SUBMISSION DEADLINE: 09-03-2014] [NOTE: Must be our own w2] [Client Info: Wells Fargo] Description: NICE Engineer Overview: This position will be primarily responsible for delivering NICE Call Recording enhancements across the Enterprise voice footprin.... (This job is for - NICE Jobs in NC Charlotte Engineer - (in Charlotte, NC)) (Architect: NICE, Cloud Developer, ACD, IVR CRM Implementation TCPIP Sftp Webrtc in Raleigh, NC)

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