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ITIL IT Infrastructure Oversight Analyst
(Jobs in Chester, VA)
 
Requirement id 53380
Job title Analyst
Job location in Chester, VA
Skills required Service Delivery Analyst SLM, not found, ITIL, IT Infrastructure Oversight
Open Date 04-May-2016
Close Date
Job type Not specified
Duration 11 Months
Compensation DOE
Status requirement ---
Job interview type Face to Face interview
   Email Recruiter: coolsoft
Job Description Analyst: Service Delivery Analyst SLM, not found, ITIL, IT Infrastructure Oversight

Description:


Assist multiple service delivery managers in navigating the Service Lifecycle Management Process by being the POC for all SLM activities in Technology Services.
• Serve as primary SME for SLM process activities for the Technology Services group.
• Solicit input from service leads necessary to complete service lifecycle process and ensure that gates are cleared.
• Ensure that the IT Service Catalog is kept up to date for all Technology Services service offerings.
• Ensure comms plans are developed and approved for all new services, service changes, and service impacting projects.
• Ensure service QA/QC activities are conducted and results are acted upon.

What knowledge, skills, abilities, experiences, certifications are needed for this position?
• Understands best practices in service management including contract and vendor management in an IT outsourcing or shared service environment
• Knowledge and experience with utilizing the ITIL framework
• Knowledge and experience with IT Infrastructure Oversight
• Skilled in oral and written communication as it pertains to interpreting technical information and business needs.
• Demonstrated ability to work with management, customers, and vendors to resolve problems.
• B.S. degree in Computer Information Systems or demonstrated equivalent (education and/or equivalent work experience)



Required Skills:


* Best practices in service management including contract and vendor management in and IT outsourcing or shared service environment
* Experience with IT Infrastructure Oversight
* strong oral and written communication - must be able to interpret technical information and business needs
* strong customer service skills across management, customers, vendors
* Experience utilizing ITIL


Desired Skills:


* CoVA state/agency experience
* ITIL certification
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 53380 while calling.
 
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(Analyst: Service Delivery Analyst SLM, not found, ITIL, IT Infrastructure Oversight in Chester, VA)
     
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