OCM Helpdesk Troubleshooting Manager (Jobs in Albany, NY)   Requirement id 135334 Job title Manager Job location in Albany, NY Skills required OCM, Customer Service Experience, Helpdesk, Troubleshooting Open Date 26-Jul-2022 Close Date Job type Contract Duration 30 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Manager: OCM, Customer Service Experience, Helpdesk, Troubleshooting Description: Qualifications Help Desk Manager - Help desk managers complete both technical support and organizational duties, including answering telephones, communicating with clients, diagnosing hardware and software malfunctions, troubleshooting problems, replacing hardware and installing new software on clients machines. Mid-level 36 - 60 months: Candidate is able to work independently, without assistance. 48 Months of Knowledge Management Experience 36 Months of Customer Service Experience 36 Months of Experience with Zendesk or Other Helpdesk Support Software High-school Diploma Two-year Degree Day-to-Day tasks Respond to Level 1 support queries via ticket/chat/email/phone Escalate and/or route queries, as necessary, to appropriate Subject Matter Expert (SME) or unit for resolution Report significant and recurring issues to team leads Meet with Organizational Change Management (OCM) Team on weekly basis to identify issues/subject areas for self-service articles/Frequently Asked Questions (FAQs)   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 135334 while calling.   Other jobs in NY: Albany (4), Bethpage (6), BUFALLO (1), Buffalo (6), Commack (4), Commack Long (1), Jericho (5), Long Island (4), Long Island City (2), Manhattan (5), Midtown NYC (1), New York (41), New York City (8), NYC (2),    OCM job openings in other states Jobs List Project Leader - 4771 Create date: 26-Mar-2021 On-site/Remote: On-site Description: Responsibilities Are you Tech Terrific, an innovative thinker, and have great interpersonal skills? We have a project with our client in Tallahassee, FL that requires a Project Leader. The Organizational Change Management (OCM) Project Lead will ser.... (This job is for - OCM Reporting Jobs in FL Tallahassee Consultant - (in Tallahassee, FL)) Doc143583 Job 7640 Business Analyst -SP Create date: 22-Jan-2020 Note: Please get the signature from the candidates on Exhibit-B Resume self certification. Submission Deadline: 2/11/2020 10:30 PM Start Date: 2/17/2020 End Date: 6/30/2020 Client: Florida Department of Transportation Description: 4 Scope of Services This position will report to.... (This job is for - Business Analyst OCM Jobs in FL Tallahassee Analyst - (in Tallahassee, FL)) Business Process Analyst - BusAnalyst2020-1 Create date: 06-Jan-2020 Start Date : 02/03/2020 End Date : 01/29/2021 Submission Dead Line : 01/15/2020 Client Info : Idaho Transportation Department (ITD) Description : Agency Project Scope & General Requirements General Requirements Interviews for these positions may be conducte.... (This job is for - Accounting OCM Jobs in ID Boise Analyst - (in Boise, ID)) Organizational Change Management (OCM) III - 56837 Create date: 16-Dec-2019 Candidate must be our W2 Employee. We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens. Job Description : General Information/Assignment Scope: Project and Ideal candidate:The team is looking for an OCM resource to come in and lead a culture change of embracing robotics/automatio.... (This job is for - OCMAccounting Jobs in OK Bartlesville Consultant - (in Bartlesville, OK)) Organizational Change Manageme - 51861 Create date: 27-Aug-2019 Notes : Please keep rate as close as possible to $80 but send me any rockstars you find. Candidate must be our W2 Employee Description: ConocoPhillips Information Technology (IT) provides systems and services to support the companys global operations. IT Security is responsible for cybersecurity a.... (This job is for - Roadmaps OCM Jobs in OK Bartlesville Consultant - (in Bartlesville, OK))     (Manager: OCM, Customer Service Experience, Helpdesk, Troubleshooting in Albany, NY)

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