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OSPF VLAN Azure Technical Support VM Ware Written And Verbal Communication Skills Fir
 
Requirement id 118670
Job title Engineer
Job location in Newyork, NY
Skills required OSPF, VLAN, Azure, Technical Support VM Ware Written And Ve
Open Date 19-Aug-2021
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Engineer: OSPF, VLAN, Azure, Technical Support VM Ware Written And Ve

Description:

Roles and Responsibilities:

Designated Support Engineer will be heavily engaged to personalize customers experience and ensure a successful leading Networks product experience. In this role, the TSE will develop a working partnership to mitigate risks and troubleshoot to resolve technical issues for top TIER customers. The TSE will partner with the Technical Account Manager to effectively become a virtual part of their customers teams. The TSE will get engaged both proactively and reactively with the customer to address any leading Networks technology technical needs. Also provide escalation management for any technical issues encountered with their customers enterprise deployment, resulting in faster time to value.
This role requires strong fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. Regularly updating customer cases to record the progress of calls in tracking systems and documenting technical solutions and product information in account-specific repositories. Work to reproduce customer issues and work with developers to resolve technical issues.

Responsibilities:

Provide designated technical support to customers and industry best practices

Provide configuration review, troubleshooting and improved standard methodologies to top tier customers.

Lead support cases, making sure to record, track, and resolve each issue efficiently and proactively.

Provide fault isolation and root cause analysis, bug scrub for technical issues

Collect and retain customer specific documentation in a secure location for ease of troubleshooting

Willing to work flexible and varying shift times including weekends and evenings

Requirements:

Ability to work independently, as well as contributing as a team player

Ability to independently to debug broad, complex, and unparalleled networks with mixed media and protocols required

In-depth experience in routing and switching (OSPF, BGP, VLAN, STP)

Experience with security (IPSEC, SSL-VPN, NAT, GRE)

Prior experience in similar vendor Technical Support Centers
Experience with Authentication Protocols a plus (Radius / TACACS)

Demonstrable basic knowledge with AWS and Microsoft Azure installation, configuration and administration of security features and services including identity and access management, service- related security features, networking, firewalls, encryption, and related best practices

Experience deploying third-party networking and security services into VMware NSX for vSphere is a plus

Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products a plus

Excellent written and verbal communication skills
Ability to clearly articulate technical issues to both technical and non-technical audiences, and explain their impact on business

Troubleshooting skill : Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required

Experience working with following technologies:[ Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols-LDAP, RADIUS, multi-factor authentication security system (tokens, certificates, CAC cards, and similar)

Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist, etc.)

Attention to details, fast learner and excellent

communication skills. Be able to communicate technical information in a simplified, easy to understand manner.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 118670 while calling.
 
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