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Ops/Mvs Knowledge Management Knowledge Articles Database Analyst
(Jobs in Charlo
 
Requirement id 143918
Job title Analyst
Job location in Charlotte, NC
Skills required Ops/Mvs, Active Directory, IT Support, Knowledge Management Knowledge Articles
Open Date 18-Oct-2023
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: Ops/Mvs, Active Directory, IT Support, Knowledge Management Knowledge Articles

Hybrid

start date :10/31/2023

End date :04/30/2024

submission deadline :10/24/2023

client info :Mecklenburg County - Information Technology Services - Technical Services

Description :

The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.

• Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems
• Perform First Contact Resolution (FCR)
• Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
• Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
• Understand and adhere to Incident Management, Request Management, and Knowledge Management policies

Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 143918 while calling.
 
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(Analyst: Ops/Mvs, Active Directory, IT Support, Knowledge Management Knowledge Articles in Charlotte, NC)
     
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