Ops/Mvs IT Support Knowledge Management Analyst (Jobs in Charlotte, NC)   Requirement id 143920 Job title Analyst Job location in Charlotte, NC Skills required Ops/Mvs, End User Support, Active Directory, IT Support Knowledge Management Open Date 18-Oct-2023 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Ops/Mvs, End User Support, Active Directory, IT Support Knowledge Management Hybrid start date :10/30/2023 End date :04/30/2024 submission deadline :10/24/2023 client info :Mecklenburg County - Information Technology Services - Technical Services Description : The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues. • Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems • Perform First Contact Resolution (FCR) • Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory) • Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database • Understand and adhere to Incident Management, Request Management, and Knowledge Management policies Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 143920 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Ops/Mvs job openings in Charlotte, NC Jobs List NC - Meck County - Service Support Analyst- Junior (718080) Create date: 18-Oct-2023 Hybrid start date :10/31/2023 End date :04/30/2024 submission deadline :10/24/2023 client info :Mecklenburg County - Information Technology Services - Technical Services Description : The IT Service Desk Agent I will provide front line.... (This job is for - Ops Mvs Jobs in NC Charlotte Analyst - (in Charlotte, NC))    Ops/Mvs job openings in other states Jobs List Data Analyst I - 56511 Create date: 09-Dec-2019 note: * We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens * Candidate must be our W2 Employee * Candidates RTR form should be only on the name of APEX Systems Description: Job Description : At least 1 year relevant experience required. Responsibilities includ.... (This job is for - Ops Mvs Jobs in WA Bellevue Analyst - (in Bellevue, WA)) Unix Engineer - 48397 Create date: 11-Jun-2019 We should submit only GC, GC EAD, L2 EAD, H4 EAD and Citizens Description: Our large client is seeking a Senior Solaris/Linux administrator to support the operations of their affiliated companies. Responsibilities: Solaris (SPARC)/Linux/Exadata Administrator Responsible for installation, configuratio.... (This job is for - Linux Unix Ops Mvs Exadata Jobs in CA Irvine Engineer - (in Irvine, CA))     (Analyst: Ops/Mvs, End User Support, Active Directory, IT Support Knowledge Management in Charlotte, NC)

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