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Oral Trouble Shooting PC System Analysis IT Professional Analyst
(Jobs in WILMIN
 
Requirement id 48424
Job title Analyst
Job location in Wilmington, DE
Skills required HW And SW Upgrades, Infrastructure And Comfortable Leading Technical Discussions, Oral, Trouble Shooting PC System Analysis IT P
Open Date 08-Sep-2015
Close Date
Job type Contract
Duration 3 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: HW And SW Upgrades, Infrastructure And Comfortable Leading Technical Discussions, Oral, Trouble Shooting PC System Analysis IT P

NOTE :
Start Date : 08/25/2015
End Date : 11/25/2016
Submission Deadline : 09/14/2015

Client Info : COMSYS

Description:
Maintain and support of day-to-day work order requests (Moves, adds , changes) from users / lines of business

Ensures that the requirements of agreed internal and/or external Service Levels and Key Performance Indicators are met

Field operation support and incident / problem ticket resolution

Ability to handle multiple projects and tasks

Plan and execution of HW/SW changes (infrastructure, fixes/patches, maintenance release updates)

Coordinates and collaborates with internal/external contacts in establishing and carrying out responsibilities, including executive support

Monitoring and reporting on Contact Center systems (Availability , capacity planning, system performance metrics)

Familiar with service desk, Incident management and asset management of HW/SW infrastructure

Solid understanding of the Telephony and Contact Center technology and systems

Experience in one or more Contact Center products and services provided by Avaya, Aspect, Verint, and Cisco

Excellent communication skills (oral, written and presentation)

Adequate working knowledge within Call Center functionality Computer Telephony Integration / Desktop Applications.

Strong desire for creativity and innovation

Possess good analytical and troubleshooting skills

Self-motivated, detail orientated individual; can do attitude

Interfaces with various technical teams, Management and vendors.

Project management skills and experience is preferred.

IP Networking, Unix/Linux and Windows server administration is a plus, not required
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 48424 while calling.
 
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(Analyst: HW And SW Upgrades, Infrastructure And Comfortable Leading Technical Discussions, Oral, Trouble Shooting PC System Analysis IT P in Wilmington, DE)
     
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