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PowerShell Troubleshooting MS Exchange 2010 WINDOWS 7 INSTALLATION Migration Self M
 
Requirement id 87253
Job title Specialist
Job location in Columbus, OH
Skills required Active Directory, Office 365, PowerShell, Troubleshooting MS Exchange 2010 WINDOWS
Open Date 14-Jan-2019
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Specialist: Active Directory, Office 365, PowerShell, Troubleshooting MS Exchange 2010 WINDOWS

Start Date :02/04/2019
End Date :02/04/2020
Submission Deadline :Friday 1/18 @ 10AM
Client Info :DAS

Description :

Short Description on what they will be working on, objectives, and tasks/deliverables :

The Product Specialist 2/PS2 will provide first and second line technical support to internal staff. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role related to exchange and Identity management administration

Responsibilities:

• Act as a single point of triage/contact for phone calls and emails from incoming service now tickets regarding IT issues
• Participate in ticket prioritization, assignment, escalation, tracking, reporting and management of time and resources.
• Receiving, logging and managing calls from internal staff via telephone and email
• Maintaining an Asset Database or track changes via Service Now
• 1st and 2nd line support - troubleshooting of IT related problems from in-house software to
• hardware, such as Email administration (0365 and Identity Management)…troubleshooting may involve powershell skillsets
• Troubleshoot basic email, licensing, identity management issues
• Escalate unresolved calls to the infrastructure support team Tier III
• Log all correspondence in the Service Now
• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
• Document resolutions and place in knowledge base (Service Now)
• To maintain a high degree of customer service for all support queries and adhere to all
• service management principles
• Provide basic in-house training in MS Office applications used within the Association (Word,
• Excel, Outlook, PowerPoint) regarding Office 365 products to our agency customers
• Provide stats for the weekly Service Desk report on call trends
• Review you service now queues appropriate and ensure tickets are assignment appropriately
• Ensure ticket assignments and completions are met with in the appropriate SLAs of OIT standards
• Publishing support documentation to assist staff with requests for information & provide
• staff training if required

Need Mandatory Requirements/Time:

2-3 years previous IT experience required in the following areas.

• Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
• Office 365 admin console experience
• PowerShell experience creating scripts, etc.
• MS exchange administration and migration experience
• Incident Management experience – Managing incidents including business expectations and
• communication
• Basic User & Security Group Active Directory administration
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and
• Office 2007
• Experience with using and troubleshooting Outlook 2007 within a network environment
• (permissions, calendar sharing, delegation)
• Self-motivated achiever who gains satisfaction from providing excellent customer service

Need Desired Skills/Time:

• An ITIL qualification is preferable but not essential
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 87253 while calling.
 
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(Specialist: Active Directory, Office 365, PowerShell, Troubleshooting MS Exchange 2010 WINDOWS in Columbus, OH)
     
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