Procedures ITIL Framework Windows 10 SharePoint 2010 Written And Verbal Communicatio   Requirement id 107586 Job title Consultant Job location in Madison, WI Skills required Phone Support, Procedures, ITIL, Framework Windows 10 SharePoint 2010 Wri Open Date 18-Jun-2020 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Phone Support, Procedures, ITIL, Framework Windows 10 SharePoint 2010 Wri Start Date :07/13/2020 End Date :06/30/2021 Submission Deadline :Due to SCS 06/24/2020 by 8:00 am CT Client Info : ETF - Employee Trust Funds (ETF) Note : * Duration: Initial Period: 07/13/2020 - 06/30/2021; Renewals/Extensions through 06/30/2023 Description : Under the guidance of the ITSC Lead and the general supervision of the ITSC Supervisor, this position uses a proactive, process-oriented, customer focused approach, and assists in growing the use of technology throughout the agency. This position is responsible for providing support to ETF staff by resolving problems reported to the ETF IT Solution Center and supporting ETFs user-focused technologies. This position performs essential technical service support functions for our agency. This position is key for staff in maintaining functioning technology to perform their duties. This position is identified clearly in our COOP plans for immediately providing technical support and is involved in the distribution of technology during a COOP event. This position serves in a primary role for supporting the agency Member and Employer Call Centers, both providing daily support and support in the case of a COOP scenario. This position supports user experience, actively engages in the technology lifecycle process, and provides high-level service operation skills. The user experience duties consist of providing innovation and research of technologies, follow through of technology integration (training/use of technology), and expertise to support strategic and business unit initiatives. The technology lifecycle support process helps guide the process and provides product ownership duties for the agency. The high-level service operation activities include providing and maintaining ITIL-based frameworks around Problem, Incident, and Request fulfillment processes and procedures. This role uses insight and analysis of service support functions and service tickets to help guide the IT Solution Center to a more proactive and mature environment. This position provides expert level technical assistance in support and preparation of desktop supported services, customer systems, and hardware tools. This position will partner with technology and business experts, the PMO, ETF business analysts, and end users to plan, and coordinate ITs end-user service delivery efforts. This position is a liaison between business users and technical staff to facilitate solutions to problems. The incumbent proactively assists the Service Support Lead to develop business user how-to instructions, training, and service portals. Coordinates activities on ETF user experience, analyzes opportunities to improve performance of services, and provides ongoing service improvement activities within the ITSC Service Desk. Key objectives for this position include: -Coordinates activities on ETF user experience, analyzes opportunities to improve performance of services, and provides ongoing service improvement activities within the ITSC Service Desk. -Coordinates expert level support operations around the use of technology to the ETF Service Desk. -Coordinates end-user technology integration activities (training/use of technology development) to increase ETF technology maturity. -Participate as needed on ETF enterprise projects and special projects assigned by ITSC Service Lead or ITSC Supervisor. Comments: This position is needed to support the increased workload supporting desktops and our business users during the project. MUST have a personal reason to be in Madison, WI. MUST provide at least two references from current and past managers. This position is a combination of remote and on-site work. Phone, Web Based, and/or In-Person interviews acceptable for all interview phases   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 107586 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Phone Support job openings in Madison, WI Jobs List Business Analyst/Consultant-1 - WISCJP00016545 Create date: 02-Mar-2020 start date:3/16/2020 End date:06/30/2020 submission deadline:Due to SCS 03/05/2020 by 8:00am CT client info : CCAP – Wisconsin Supreme Court Description: we are looking for a well-rounded Business Analyst to join our excellent team. We are seeking candidates.... (This job is for - job Jobs in WI Madison Analyst - (in Madison, WI))    Phone Support job openings in other states Jobs List DeDTI Desktop Support Specialist (686631) Create date: 27-Jun-2022 Start date :08/01/2022 End Date :08/01/2023 Submission deadline :07/30/2022 Client Info :11-03-00: DTI- OPERATIONS OFFICE Description : The primary function of this position is to troubleshoot, resolve and manage tier 1, IT support issues over the phone. This position is customarily a first shi.... (This job is for - job Jobs in DE BlvdDover Specialist - (in Blvd Dover, DE)) DeDTI Desktop Support Specialist (647945) Create date: 14-Apr-2021 start date:04/26/2021 End date:06/30/2021 submission deadline:4/17/2021 client info :11-03-00: DTI- OPERATIONS OFFICE * Note: Agency Interview Type: iLinc Web Cam Interview Only Description: The primary function of this position is to.... (This job is for - Troubleshooting Jobs in DE Delaware Specialist - (in Delaware, DE)) DeDOJ Desktop Support Specialist (649559) Create date: 14-Apr-2021 start date:04/26/2021 End date:07/12/2021 submission deadline:4/17/2021 client info : 15-01-01: OFFICE OF ATTORNEY GENERAL * Note:Agency Interview Type: iLinc Web Cam Interview Only Description: The primary function of this position is.... (This job is for - job Jobs in DE Wilmington Specialist - (in Wilmington, DE))     (Consultant: Phone Support, Procedures, ITIL, Framework Windows 10 SharePoint 2010 Wri in Madison, WI)

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