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Python Splunk AWS ITIL Cloud Analyst
(Jobs in Baltimore, MD)
 
Requirement id 110662
Job title Analyst
Job location in Baltimore, MD
Skills required SQL, MS SQL, Python, Splunk AWS ITIL Cloud
Open Date 07-Oct-2020
Close Date
Job type Contract
Duration 5 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: SQL, MS SQL, Python, Splunk AWS ITIL Cloud

Job Description :

It currently has an immediate opening for an Infrastructure Operations Analyst in the greater Baltimore area with one of our larger financial clients. The Infrastructure Operations Analyst is responsible for the triage of issues, troubleshooting, issue resolution, root cause analysis and support of a broad range of applications in the Enterprise Support Services Investments space.

Location: Baltimore, MD (remote until guidance is issued to return on-site)

Duration: 6 month contract with strong potential to extend based upon positive performance

Top Skills Needed:

Prior applications support/production support experience within Financial Industry+

Autosys

Splunk or NewRelic

SQL

ServiceNow

Cloud experience

Job Responsibilities:

Performs a range of assignments related for all EASE applications.

Accountable for your own work and effective coordination of process and information with others.

Works independently within guidelines and policies for ongoing work; may receive general mentoring on new assignments but minimal mentoring thereafter.

Responsible for swiftly resolving disruptions to technology services to minimize user impacts and maintain service levels.

Able to perform investigation and resolve issues leveraging available tools and documentation.

Partners with global team members and escalate issues within the EASE team, regionally and to other ESS parties as needed.

Communicate with vendors as part of troubleshooting and issue resolution.

Leverages ServiceNow, including team dashboards, to resolve incidents within policy standards.

Performs root cause analysis of issues and partners with our vertical support teams as needed.

Analyze performance trends and crafts action plans to address potential impacts.

Actively helps team members and makes suggestions to improve practices.

Possesses fundamental understanding of the tech industry. Knowledge of the asset management industry is helpful.

Qualifications:

Typically requires 2+ years of Enterprise level support experience, or similar discipline, supporting multiple applications

Strong troubleshooting/problem solving skills

Experience with SQL for Oracle, Sybase and MS SQL

Experience with monitoring tools such as Autosys, Splunk, and New Relic, or similar tools

Experience with ITIL incident management tools, such as ServiceNow, for incident and problem management

Experience with Unix and Windows

Knowledge of a scripting language like Python, or similar language

Ability to read / understand code

Familiarity with AWS-based applications is helpful

Examines and collects data for trending capacity utilization

Maintains a high proficiency in code management to ensure procedures are aligned to standard methodologies

Identifies performance tuning opportunities that will produce improvements to processing or capacity

Leverages internal messaging tools, like Symphony, for internal communication and collaboration
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 110662 while calling.
 
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(Analyst: SQL, MS SQL, Python, Splunk AWS ITIL Cloud in Baltimore, MD)
     
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