QA IVR Consultant (Jobs in Brea, CA)   Requirement id 90457 Job title Consultant Job location in Brea, CA Skills required Xml Parsing, BS Degree In Computer Science, QA, IVR Open Date 27-Mar-2019 Close Date Job type Contract Duration 8 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Xml Parsing, BS Degree In Computer Science, QA, IVR Candidate must be your W2 Employee. Job Description : Senior Level BSA. Brea, CA The project duration is planned for 6-12 months Contact Center BSA Project Overview Migrating to Avaya IVR to improve the customer experience and reduce talk time. It includes adding new functionality and service prompts to securely identify customers before the customer service representative receives the call. New features like Screen Pops supply the customers policy number and caller intent to the CSR at the time the call is connected. Other features in include self-service options such as directing callers to automated options to request for ID cards. This will support customers who rely on automation and gravitate towards using electronic means for purchases and interaction. Candidate Target Experience 5+ years professional experience as a systems analyst Property & Casualty insurance experience Experience interpreting and writing Use Cases, Functional Requirements, Screen Specs, and Data Mapping documents Technical proficiency, with the ability to understand data flows and the flow between complex, integrated systems. Proficient in working directly with business users to understand business processes, gather & document requirements, and work closely with the user community to implement system changes that meet business needs. Outstanding communication skills, with the ability to effectively work with remote users via phone, email, WebEx, and other virtual collaboration tools. Able to work in a fast-paced environment with tight deadlines Experience collaborating with Development and QA teams Experience working with XML files to troubleshoot system integration issues Workflow Design and Development for Sales and Service Experience working on IVR System Experience working on CRM systems Experience working with Avaya Phone Systems Experience with contact/service center operations and technologies Experience with designing telephony solutions to accomplish business goals Experience with documenting system requirements for detailed call flows, voice user interfaces, architecture diagrams, technical & functional specifications Able to collaborate with business and technical resources to make recommendations on how to improve the overall customer experience for the telephony system   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 90457 while calling.   Other jobs in CA: Anaheim (4), Brea (3), Brisbane (2), Carlsbad (3), Concord (1), Culver City (1), Cupertino (5), Downtown Los Angeles (3), El Monte (3), El Segundo (1), Foothill Ranch (2), Irvine (1), La Jolla (2), Lake Forest (1), Larkspur Landing (1), Long Island (1), Los Angeles (27), Newport (1), Newport Beach (3), Orange (2), Orange County (7), Pasadena (1), Poway (5), Rancho Cordova (1), Redwood City (3), Sacrament (1), Sacramento (19), San Diego (87), San Francisco (24), San Jose (4), Simi Valley (1), South San Francisco (1), Westlake Village (2), Xml Parsing job openings in Brea, CA Jobs List BSA PolicyCenter - 73221 Create date: 23-Mar-2021 Note: Candidates must be willing to relocate to Brea, CA once COVID restrictions are lifted. Job Description: BSA Remote during Covid, MUST sit onsite in Brea, CA after restrictions are lifted Experience with PolicyCenter on the Guidewire platform (Guidewire STRONGLY Preferred, but will accept a cand.... (This job is for - job Jobs in CA Brea Consultant - (in Brea, CA)) Sr. BSA - 69458 Create date: 18-Nov-2020 Note :Will be working remote until they return back to the office (timeline TBD) - MUST be willing to relocate and work onsite in the Brea location down the line. MUST have strong P&C (property and casualty) insurance experience. Candidate must be our W2 Employee. Job Description : Qualifications required the positi.... 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