Quality Assurance Operational Processes Manager (Jobs in Dickinson, ND)   Requirement id 60737 Job title Manager Job location in Dickinson, ND Skills required Risk Management, Quality Assurance, Customer Service, Operational Processes Open Date 05-May-2017 Close Date Job type Not specified Duration 96 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Manager: Risk Management, Quality Assurance, Customer Service, Operational Processes Start Date : 07/10/2017 End Date : 07/09/2025 Submission Deadline : 06/14/2017 Description : Description of Specific, Results-Oriented Tasks The following criteria describes what is expected and the desired results of this project. Requirements include: 1. Training and quality assurance programs that ensure superior customer service and staff that display an aptitude for ensuring student success. 2. The vendor shall conduct all of its business at the University under its own name and shall not bind the University in any way. Purchase, delivery, storage and payment considerations related to bookstore operations shall be at the sole risk and expense of the vendor. 3. The vendor shall assume full responsibility for financial administration of the campus store facility and operations. Such responsibilities shall include ordering and insuring books and other merchandise, paying for all goods and merchandise, accepting and depositing all funds, reconciling all accounts, preparing monthly and annual financial reports, paying all applicable federal, state and local taxes, and all other such activities as may apply. 4. Vendor shall supply in a timely manner a sufficient quantity of all required and recommended textbooks, supplemental classroom materials and aids, including electronic devices and disks. The University assumes no liability whatsoever to the vendor for loss or damage sustained by the vendor in the event estimates furnished differ from actual demand. 5. Vendor shall maintain price levels which provide the best possible value to patrons and which, at a minimum maintain price levels competitive with other campus based bookstores. 6. Vendor shall comply with logo licensing agreement as entered into by the University. 7. Vendor shall promote and encourage positive Faculty and departmental relationships. 4.02 Deliverablesto Address: A. Customer Service Methodology and Value 1. Vendors operational and strategic plans and range of services provided 2. The resolution process for student and university concerns 3. Companys plans to reduce costs and any new technologies to assist faculty and the university in staying current in all disciplines 4. Marketing and communication strategies 5. Description and options for food and beverage services that could be available in the campus store B. Management Plan, Technical Items, and Creativity 1. Software applications including proprietary software and its abilities to interface with other educational software systems 2. Process used to convert operations and transition from self-operated store to contracted store- Include down time if any and impact to the university 3. Security levels and applications 4. Impact to current university store staff 5. Any best practices used 6. The process on how the company would handle current bookstore inventory 7. Value-added ideas and suggestions are welcome 8. Detailed description of management processes and procedures 9. Specific textbook programs to include sales, buyback, on-line sales, rentals and e-book programs 10. Inventory examples and options for the campus store 11. Anticipated promotions, sales, web sales and offerings 12. Procedure for assuring compliance and success of all academic program textbook needs 13. All technical specifications for vendor and proprietary systems required 14. Software required to operate your systems 15. Any maintenance agreements required in conjunction with systems and software 16. Security levels built into your existing systems and associated licensing and warranty information 17. All systems reporting capabili   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 60737 while calling.   Other jobs in ND:    Risk Management job openings in other states Jobs List NCAOC - Project Manager- Senior (731719) Create date: 18-Mar-2024 Hybrid start date :04/01/2024 End date :06/30/2024 submission deadline : 03/22/2024 client info : NCAOC Description : This is a hybrid position. The candidate will be expected to be onsite one day a week. At the North Carolina.... 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