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Remedy - - Analyst
(Jobs in Raleigh, NC)
 
Requirement id 17597
Job title Analyst
Job location in Raleigh, NC
Skills required Remedy, -, -,
Open Date 03-Mar-2014
Close Date
Job type Contract
Duration 4 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: Remedy, -, -,

Description:

The Client is seeking a Technology Support Analyst to join our Service Desk Team. The main responsibility of theClient service desk is to provide software support of the proprietary, COTS and other various software packages utilized by the North Carolina schools and supported by Client. This position ensures customer and client expectations are exceeded by providing a variety of IT support and services. This lead position will be responsible for resolving incoming telephone, self-submit, and e-mail requests for technical assistance, documenting incident information in Remedy tickets, diagnosing, and resolving customer incidents. This position will participate in call rotation which you will manage as the Service Desk Team Lead. The position provides support to external customers (teachers, principals, and central office staff) including password resets, browser support, and all Client applications.

Required Skills:

• Experience with browser support, Remedy, Wikispaces, and resolving website issues
• Excellent written and verbal communications skills
• Superior listening skills
• Understanding of the dynamic nature of individuals as they act and react within the workplace
• Team-oriented and willing to take initiative when necessary
• Thorough knowledge of the principles and techniques of computer applications and documentation
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 17597 while calling.
 
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(Analyst: Remedy, -, -, in Raleigh, NC)
     
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