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SCCM VMWare Dell And CISCO Equipment Documentation Administrator
(Jobs in Charlot
 
Requirement id 110348
Job title Administrator
Job location in Charlotte, NC
Skills required SCCM, VM Ware, UNIX Operating System, Dell And CISCO Equipment Documentation
Open Date 25-Sep-2020
Close Date
Job type Contract to Hire
Duration 3 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Administrator: SCCM, VM Ware, UNIX Operating System, Dell And CISCO Equipment Documentation

Note :This is a 3rd shift position so this individual will be working night time.

Job Description :

It has an immediate need for a strong Linux Admin to work a 3rd shift engagement (11pm – 8am) here in Charlotte, NC.

Location: Charlotte, NC (off Arrowood Blvd)

Shift: 3rd shift – 11pm to 8am

Length: 3+ months

JOB SUMMARY

Daily operations include, but not limited to, the troubleshooting, configuration changes, and support for Microsoft systems and Microsoft technologies. Provide 24 X FOREVER operational support for systems and environments through TASK tickets, triaging incident bridges, Change tickets as well as requests via email, phone calls or the ITSOC

3 Month Plan:

Task Force to be formed

Tier III will be the lead for the project

Dedicated HOSS and UNIX T3 resources will be assigned to this task force. Here is where we need to hire the associate.

Weekly Operational Period review will be conducted lead by Tier III
To provide updates

Patching review

Q&A

Discuss issues, possible changes to the process and improvements

Work with Change Management to allow UNIX Operations to push these patches 24/7.

2-3 prod changes a night (60 day period)

Or dedicated 2 days a week for patching only (90 day period)

This will give us wiggle room for higher volume of hosts to be patch, deal with any issues, technical problems, staff/resource issues

Non-Prod patching will be conducted during the day by Tier III

Contracted 3 month associate will support the patching on 3rd shift

Documentation updates will be performed

Tracking of any displace work will need to be performed

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently supports all efforts to simplify and enhance the customer experience

Maintains and supports Data Center operations including server hardware, systems software, applications software, and all configurations changes required on Microsoft systems

Recommends any improvement to data center systems and provides documentation to the IT Supervisor and leadership

Responsible for 24 X FOREVER support, including troubleshooting server problems as reported by users, via incoming ticket queues, leadership and the ITSOC

Uses established CAB change management processes, requiring operational procedures be performed with minimal customer impact

Working knowledge of hardware products such as Dell, HP, Cisco, IBM and other Data Center hardware platforms

Working operational knowledge of virtualized platforms such as ESX (VMWare) and Hyper-V (Microsoft)

Provides maintenance support of Data Center systems including patching of Microsoft systems and other Microsoft technology platforms

Closely follows procedures for monitoring and evaluates, diagnoses and establishes work plan to resolve system issues within defined SLAs as set forth by the IT Supervisor and IT leadership

Performs real time incident triage / troubleshooting for complex hardware, software and network problems as required by the IT Supervisor, leadership and the IT SOC

Knowledge of patching technologies such as SCCM, Managed Engine and / or other patching solutions
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 110348 while calling.
 
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(Administrator: SCCM, VM Ware, UNIX Operating System, Dell And CISCO Equipment Documentation in Charlotte, NC)
     
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