SDLC Customer Services Support Consultant (Jobs in Bismarck, ND)   Requirement id 133725 Job title Consultant Job location in Bismarck, ND Skills required Software Solutions, SDLC, Network Storage, Customer Services Support Open Date 12-May-2022 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Software Solutions, SDLC, Network Storage, Customer Services Support start date:6/15/2022 submission deadline:06/01/2022 12:00 PM CT client info : Human Services, Department of Note: * Job Title: NCCI, MUE, and State Customized Claims Editing Software Description: In overview, North Dakotas technical environment consists of Windows-based desktops and a variety of server platforms connected via an IP based network. Desktop support is provided by the individual state agencies with the Information Technology Department (ITD) providing the statewide network and support for most of the server platforms. Brief descriptions of each component are provided below. Desktop Environment The de facto desktop standard is an Intel platform running Windows10or higher. Network Services As specified in N.D.C.C. Chapter 54-59-02, ITD is directed to provide network access to government, K12, higher education, and political subdivisions. The statewide network is known as the North Dakota Statewide Technology Access for Government and Education network (STAGEnet). Within state government, ITD provides full network services to the desktop. Entities located in larger cities are served with dark fiber metro networks, while other sites are connected with either provider Ethernet Transport Services (ETS) or broadband with VPN, with speeds varying from 50 megabit to 10 gigabit. The core of STAGEnet consists of a 100 Gigabit Ethernet ring between Bismarck, Fargo, Grand Forks, and Minot. STAGEnet also provides both 802.1x authenticated Wi-Fi, as well as open guest Wi-Fi in many locations throughout the state. Additionally, STAGEnet provides full layer 7 IDS/IPS capabilities, including malware detection, sandbox detonation, and various other network-based security defenses. All user traffic passes through an IDS/IPS gateway before communicating with any other site in STAGEnet or the internet. The STAGEnet datacenters are built using zero trust methodology, in that no server can communicate with any other device without an explicit security policy in place to allow it. ITD uses a combination of cloud-hosted and on-premise datacenters. End User support is provided through a central help desk; this service is available 24x7x365. Directory Services/Authentication ITD provides a single Microsoft Active Directory network domain that provides agencies with a single network sign-on. All agency computers utilizing the States Active Directory are members of the state forest, NDGOV. Each agency comprises an Organizational Unit (OU) within NDGOV. ITD provides the necessary Domain controllers and Global Catalog servers for authentication services. In addition, ITD provides an LDAP directory service for public facing applications using the IBM Security Directory Server.IBM Security Directory Server LDAP directory service is used to provide authentication and authorization for web applications. This LDAP directory is also used to provide authentication for the ITD managed FTP server. ITD provides Microsofts Active Directory Federated Services (ADFS) for single sign-on access to systems and applications. ADFS is SAML compliant using claims-based authentication. Multi-factor Authentication Multi-Factor Authentication (MFA) is a simple best practice that adds an extra layer of protection on top of user name and password. ITDs MFA solution, SafeNet, complements the States Virtual Private Network (VPN) offerings. The solution provides increased security for NDGOV account settings and resources. With MFA enabled, when a user signs in to their VPN client, they are prompted for their user name, password, and PIN (the first factor—what they know), as well as an authentication code from their SafeNet MFA device (the second factor—what they have). Hosting Services   Call 502-379-4456 Ext 100 for more details. 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