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SLA Technical Analyst Change Management IT Solutions Service Management Tool Analys
 
Requirement id 56324
Job title Analyst
Job location in Maplewood, MN
Skills required SAP Solution Manager, Life Cycle, SLA, Technical Analyst Change Management IT S
Open Date 12-Sep-2016
Close Date
Job type Contract
Duration 7 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: SAP Solution Manager, Life Cycle, SLA, Technical Analyst Change Management IT S

Start Date :09/01/2016
End Date :04/01/2016
Submission Deadline :09/16/2016
Description :

Supporting and developing Application Lifecycle Management (ALM) processes at 3M that are supported within the SAP Solution Manager environment. This may include areas such as Business Process Monitoring, Technical/Job Monitoring, Change Request Management, Solution Documentation, Operations Control Center, Custom Code Management, and Test Management.

Primary Responsibilities will include but are not limited to the following:
Perform configuration analysis across SAP Solution Manager Application Life Cycle Management processes and applications. Please see ALM areas listed above.
Provide functional knowledge for the applications supported by 3Ms Quality Services organization and associated Application Lifecycle Management processes
Ability to resolve complex business requirements via SAP configured solutions
Work closely with the Technology teams to develop new functionality and provide functional and technology support on SAP Application Life Cycle Management processes.
Accountable for end to end resolution of incidents; track and monitor incidents throughout the lifecycle
Ability to identify SAP notes and work system changes through the Change Management process.
Work with Business and Technical Analysts to define requirements and translate them to functional specifications,
Collaborates as needed with other SAP support team members on configuration design questions and analysis
Facilitates interactions and escalations with appropriate groups (e.g. 3M SAP Solution teams, Global Infrastructure, Service Management, etc.)
Meet or exceed established SAP Support Service Level Agreement (SLA)
Update procedures, operation instructions, and any other documentation impacted by system changes
Ability to stays current on latest SAP technical developments within the Application Lifecycle Management space.

Minimal work direction needed, highly skilled and knowledgeable to the position and provides best practicing sharing within work group. Works with client to analyze and define the business process that needs an IT solution. Identifies and documents high-level requirements, maps future state of the solution, and ensures the system/solution meets business and user requirements.

Responsibilities: Document and map business process and requirements for the future state of the IT solution. Identify and understand the end users need. Facilitate the business process redesign and documentation as needed.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 56324 while calling.
 
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(Analyst: SAP Solution Manager, Life Cycle, SLA, Technical Analyst Change Management IT S in Maplewood, MN)
     
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