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SNAP TANF Medicaid Analytical Skills MS Office Analyst
(Jobs in Atlanta, GA)
 
Requirement id 63614
Job title Analyst
Job location in Atlanta, GA
Skills required Help Desk Analyst, SNAP, TANF, Medicaid Analytical Skills MS Office
Open Date 24-Aug-2017
Close Date
Job type Contract
Duration 9 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: Help Desk Analyst, SNAP, TANF, Medicaid Analytical Skills MS Office

Start Date : 09/11/2017
End Date : 06/30/2018
Submission Dead Line : 09/08/2017
Description :



The Georgia Department of Human Services (DHS), Office of Information Technology is seeking qualified candidates for the position of Integrated Eligibility System (IES) Helpdesk Analyst. There will be (3) positions filled from this announcement.

The Contractor IES Help Desk Analyst will be working as part of the IES Help Desk providing support to Constituents statewide. These positions are required in order to ensure that the current help desk team will continue to operate at the highest level of efficiency once IES is implemented.

The successful candidate will be responsible to provide technological and helpdesk support for users of the Integrated Eligibility System application which is used to determine applicant eligibility for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medicaid, WIC, Energy Assistance and Childcare Assistance. The IES Help Desk Analyst will research and document system problems and procedures, provide problem resolution to user/customers, develop and write user updates for the systems.

Qualifications

Bachelors degree in a related field or Associate degree in a related field and two years of related experience or Two years at the lower level or equivalent

Preferred Qualifications

Experience working in helpdesk and/or customer service environment
Superior ability in oral, written and interpersonal communications
Experience working in a team environment and superior ability to commit to a team effort
Strong analytical skills. Experience in analyzing and identifying problems and ensuring their correction.
Must be self-motivated and able to work independently within a team environment.
Experience with User Acceptance Testing
Experience with MS Office
Knowledge of call center telephony and technology
Knowledge of customer service principles and practices
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 63614 while calling.
 
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(Analyst: Help Desk Analyst, SNAP, TANF, Medicaid Analytical Skills MS Office in Atlanta, GA)
     
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