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SalesForce Jira Powerpoint MSWORD And MSEXCEL Specialist
(Jobs in Minnetonka, MN)
 
Requirement id 110396
Job title Specialist
Job location in Minnetonka, MN
Skills required Sales Force, Cloud Services, Jira, Powerpoint MSWORD And MSEXCEL
Open Date 28-Sep-2020
Close Date
Job type Contract to Hire
Duration 3 Months
Compensation DOE
Status requirement not found
Job interview type ---
   Email Recruiter: coolsoft
Job Description Specialist: Sales Force, Cloud Services, Jira, Powerpoint MSWORD And MSEXCEL

Candidate must be our W2 Employee.

We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens.

Job Description : Top 3 requirements?

Tier 1 CRM application user support and experience

Salesforce preferred, but other ok

Personality and drive is key for this position because this person will be asked to do addition things beyond support and will be expected to go the extra mile in supporting the users

Excellent customer service skills

Role: SFDC User Support Specialist

Client: Optum

Location: 100% Remote

Terms: 3 Month Contract - possibility of extension

Qual Notes:

Business Overview:

This team is part of the DaVita acquisition now being owned by Optum. DaVita Inc. provides kidney dialysis services through a network of 2,753 outpatient dialysis centers in the United States. The company primarily treats end-stage renal disease (ESRD), which requires patients to undergo dialysis 3 times per week for the rest of their lives. The company has a 37% market share in the U.S. dialysis market. It is organized in Delaware and based in Denver.

Job Overview:

Salesforce is ideal but she was OK with someone that had supported other CRM systems if it was any issue! Just fyi – not only is it mostly Tier1 work she does want the person to be able to “troubleshoot” and log in as the user – figure out if it is a “bug” issue or user error and send it on their way. Someone that takes initiative to go that extra step.

Will be supporting about 1000 users how are 90% web application based and some mobile and tablet users.

This person will also be updating training documentation

Tools:

SalesForce

Jira

MS Suite

Must Haves:

Tier 1 CRM application user support and experience

Salesforce preferred, but other ok

Personality and drive is key for this position because this person will be asked to do addition things beyond support and will be expected to go the extra mile in supporting the users

Excellent customer service skills

Stock JD:

General Position Summary:

Responsible for all aspects of Salesforce user support. Candidate will report to the Training and Support Specialist, and work closely with product owners to understand the Salesforce build and business use cases. Candidate will support training initiatives, onsite activities, and virtual training/support sessions. Responsible for Salesforce customer support resolving issues pertaining to access and system defects reported by users via an online help portal. Serves as a liaison between the Salesforce team and business units.

Essential Functions/Responsibilities:

Test and document new and existing application functionalities.

Work directly with customers to resolve a wide variety of Salesforce service issues.

Manage own work queues within set productivity guidelines (service level agreements).

Demonstrate customer service-oriented behavior at all times.

Daily management of customer support portal.

Works with the development team to report, document system bugs and tests resolutions.

Manages user support and training documentation in Salesforce.

Organize and team internal reference documents and materials in Confluence.

Send user support communications as needed.

Secondary Functions:

Performs additional duties as assigned.

Specific Job Skills and Experience:

Required:

2+ years experience with Salesforce Sales Cloud and Service Cloud.

1-2 years experience providing user support during implementation
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 110396 while calling.
 
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(Specialist: Sales Force, Cloud Services, Jira, Powerpoint MSWORD And MSEXCEL in Minnetonka, MN)
     
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