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Salesforce.Com Problem-Solving Customer Service Oral And Written Communication Jira
 
Requirement id 135631
Job title Administrator
Job location in Raleigh, NC
Skills required Salesforce Admin, Salesforce.Com, Problem-Solving, Customer Service Oral And Written Commun
Open Date 08-Aug-2022
Close Date
Job type Contract
Duration 11 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Administrator: Salesforce Admin, Salesforce.Com, Problem-Solving, Customer Service Oral And Written Commun

Start date :08/01/2022

End Date :07/31/2023

Submission deadline :08/12/2022

Client Info :NCDHHS-AM

Description :

The North Carolina Department of Health and Human Services requires the services of a Salesforce Administrator - Tier-3 Support to support COVID - CVMS application.

Responsibilities include:

- Triage and resolve assigned tickets in timely manner with high quality, which may require engaging directly with providers and recipients
- Develop and expand Salesforce skills to enable resolution of tickets across wide range of issues
- Use ServiceNow to manage assigned tickets through resolution, including documenting steps taken during resolution and assigning tickets to other teams as needed for triaging  and resolution
- Escalate potential CVMS defects or enhancements to Tier-3 Support Lead
- Triage and resolve issues with CVMS providers information displayed on Vaccines.gov
- Support resolution of issues with CVMS Direct (EHR) providers submission of information to CVMS
- Monitor and support resolution of CDC Report errors associated with CVMS data
- Participate in special projects as requested (e.g., outbound contact campaigns)

Skill sets needed:

- Salesforce Administrator Certification
- ServiceNow
- Oral and Written Communications
- Problem-solving
-Collaboration
-Customer Service
- Support Lead, in addition to the skills listed above:
JIRA
MS Excel
DataLoader
Team Management / Supervision
Issue Management and Escalation
Continuous Improvement
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 135631 while calling.
 
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(Administrator: Salesforce Admin, Salesforce.Com, Problem-Solving, Customer Service Oral And Written Commun in Raleigh, NC)
     
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