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Salesforce.Com SFDC SDLC Problem Solving Skills Analyst
(Jobs in San Francisco, C
 
Requirement id 86663
Job title Analyst
Job location in San Francisco, CA
Skills required Salesforce.Com, SFDC, IT Networking Role, SDLC Problem Solving Skills
Open Date 20-Dec-2018
Close Date
Job type Contract to Hire
Duration 6 Months
Compensation DOE
Status requirement not found
Job interview type Face to Face interview
   Email Recruiter: coolsoft
Job Description Analyst: Salesforce.Com, SFDC, IT Networking Role, SDLC Problem Solving Skills

Candidate must be our own W2 Employee

We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens



Job Description :

ROLE AND RESPONSIBILITIES:


The CRM System Analyst is responsible for managing our clients customer service technical infrastructure which is centered around the Salesforce platform. The main responsibility of this position will be to drive enhancements and solutions to continuously increase the effectiveness of our service teams. The System Analyst needs to be a self-motivated individual who brings technical and process leadership as well as a service-oriented mindset in everything they do.


Tactical Configuration

Works with department heads to plan and execute structural changes to achieve business objectives
Optimizes customer service processes via automation and user interface improvements
Uses system tools to ensure data quality input by customers, users, and bulk uploads integrations
Administers connected phone, survey, and chat platforms
Assists cross-functionally in integrating data from e-commerce and business platforms
Manage new and existing data flows and data accuracy between internal and external systems and services



Daily Administrative Tasks

Provides technical support to end users diagnosing and resolving issues
Stays apprised of overall system health and updates to the application products
Effectively communicate changes in systems infrastructure, service outages, and data sources to stakeholders and senior management



PERSONAL AND PROFESSIONAL QUALIFICATIONS:



SFDC certifications (Admin required, additional preferred)
3 years (minimum) experience working with service or sales teams implementing Salesforce projects

Generally experienced with IT networks and infrastructure

Experience working in a fast-paced agile framework, aptitude with entire SDLC process
Excellent communication, analytical, problem-solving, and organizational skills to help translate business concepts to technical projects, and vice versa



KEY ATTRIBUTES NECESSARY FOR SUCCESS:

Technical and business expertise – Applies emerging knowledge and trends, builds strong relationships, contributes to expertise within and beyond the assigned area.
Communication – Listens well, expresses ideas fluently and logically, is open to input and can be depended on for truthfulness.
Teamwork and collaboration – Creates an atmosphere of openness and trust, collaborates, offers support and encouragement.



Job Description :

ROLE AND RESPONSIBILITIES:




The CRM System Analyst is responsible for managing our clients customer service technical infrastructure which is centered around the Salesforce platform. The main responsibility of this position will be to drive enhancements and solutions to continuously increase the effectiveness of our service teams. The System Analyst needs to be a self-motivated individual who brings technical and process leadership as well as a service-oriented mindset in everything they do.


Tactical Configuration

Works with department heads to plan and execute structural changes to achieve business objectives
Optimizes customer service processes via automation and user interface improvements
Uses system tools to ensure data quality input by customers, users, and bulk uploads integrations
Administers connected phone, survey, and chat platforms
Assists cross-functionally in integrating data from e-commerce and business platforms
Manage new and existing data flows and data accuracy between internal and external systems and services

 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 86663 while calling.
 
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(Analyst: Salesforce.Com, SFDC, IT Networking Role, SDLC Problem Solving Skills in San Francisco, CA)
     
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