ServiceNow Customer Service Skills Tier 1 And 2 PCComputer Support Networking Serve   Requirement id 113986 Job title Specialist Job location in Boston, MA Skills required Hardware And Software Support, Microsoft Windows Environments, ServiceNow, Customer Service Skills Tier 1 And 2 PCC Open Date 12-Feb-2021 Close Date Job type Not specified Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: Hardware And Software Support, Microsoft Windows Environments, ServiceNow, Customer Service Skills Tier 1 And 2 PCC Bid Number: BD-21-1030-0P100-0P110-58629 Note: Online Submission hourly rate: $30 to $40 Note: Total number of positions sought: 1 Note: Maximum number of resumes per ITS63 Vendor: 2 Submission Deadline: 2/19/2021 04:00 PM EST Start Date: 3/1/2021 End Date: 9/30/2021 Client: Department of Transportation Description: This role will provide Tier 1 (one) and Tier 2 (two) computer technical support to internal customers and perform related work daily. Key tasks include staging desktops, moving and setting up user work areas, and troubleshooting end user problems. The basic purpose of this work is to ensure internal customers can effectively use the computer resources provided to them as tools so that they can in turn perform their job functions. Responsibilities • Monitors & responds to telephone, voicemail, email and ticketing systems to resolve customer issues with the highest level of customer satisfaction. • Performs related duties such as using remote access tools (Goverlan, GoToAssist, etc.) and other software and equipment (inventory scanner). • Implements approved systems and/or programs (software deployment, patches, bios updates, etc.), determines the hardware or software requirements for MassDOT employees, contractors or interns; determines appropriate response to error conditions; verifies data and print-outs for errors and completeness (Active Directory accounts); and consults with users, technical personnel, and vendors to identify and resolve problems or to notify of existing or potential problems. • Images, installs and troubleshoots end user computing equipment such as PCs, laptops, tablets, mobile devices, scanners, printers, and new technology as deployed • Tests systems and/or programs by preparing tests plans and data, conducting, test runs, reviewing input and output data for accuracy and validity, determining causes / system failure and making necessary changes to ensure the validity of the system or program prior to implementation or deployment. • Participates in the activities required for the operation and maintenance of systems by recommending changes and correction and to provide new needs of users. • With direction from IT Operations Management follows all security guidelines and remediation tasks related to PCI to ensure 100% compliancy. • Develops and enhances Service Desk documentation/knowledge and educates end users on applications. • Attends and contributes to professional meetings, seminars, and training to keep up to date with the developments in the IT profession. • Establishes and maintains a collaborative professional rapport with MassDOT peers and customers to ensure timely response and resolution. • Completes all mandatory training as required. • Creates and Maintains user accounts (not limited to changing passwords, adding users and workstations to security groups, and disabling accounts). • Follows all major outage SOP (standard operating procedures) guidelines for local and system wide outages. • Upgrades workstations to meet changing infrastructure needs. • Consumes Service Desk documentation/knowledge and educates end users on applications. • Works on special projects as required. Qualifications • Knowledge and concepts of computer hardware and software support. • Knowledge of Microsoft Windows environment • Knowledge of Microsoft 0365 suite • Knowledge of Service Now ticketing system or equivalent • Excellent customer service skills. • Ability to prioritize effectively and work efficiently with management supervision • Ability to logically troubleshoot and resolve complex technology issues. • Ability to exercise sound judgment. • Ability to establish rapport and work collaboratively with others. • Ability to maintain a professional and courte   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 113986 while calling.   Other jobs in MA: Boston (103), Burlington (1), Cambridge (1), Canton (3), Chelsea (9), Franklin (1), Lexington (2), Malden (10), Marlborough (2), Maynard (2), Newton (1), Quincy (6), Sharon (1), Waltham (1), Welesley (1), Wellesley (6), Westborough (1), Westbourough (1), Hardware And Software Support job openings in Boston, MA Jobs List ITS63 FY20 DOT IT Service Delivery Specialist 003 -SP Create date: 17-Sep-2019 Bid Number: BD-20-1030-0P100-0P110-44015 Note: Maximum acceptable hourly rate: $33 to $40 Note: RTR form must be submitted. Note: Total number of positions sought: 1 Note: Maximum number of resumes per ITS63 Vendor: 2 Note: Online Submission Submission Deadline: 9/19/2019 04:00:00 PM EST S.... (This job is for - job Jobs in MA Boston Specialist - (in Boston, MA)) ITS63 DOT IT Service Delivery Specialist 002 -SP Create date: 30-Aug-2019 Hourly rate: $33 to $40 Note: RTR form must be submitted. Note: Online Submission Bid Number: BD-20-1030-0P100-0P110-43480 Note: Total number of positions sought: 1 Note: Maximum number of resumes per ITS63 Vendor: 2 Submission Deadline: 9/5/2019 04:00:00 PM EST Start Date: 9/16/2019 End Da.... (This job is for - job Jobs in MA Boston Specialist - (in Boston, MA))    Hardware And Software Support job openings in other states Jobs List Desktop Support I - 107915 - SP Create date: 15-Aug-2022 start date:08/29/2022 End date:12/30/2022 submission deadline:8/22/2022 4:00:00 PM client info : Milwaukee County Note: * Interview Process: Microsoft Teams w/camera on 1 round * Duration: 12/30/22 with possibility of extension * Local candidates or willing to relocate at.... (This job is for - ITIL Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Doc193461 Job 2210 Customer Support Analyst B. Inter -SP Create date: 22-Apr-2022 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=ikl5pe.fd&awcharset=UTF-8 Note: FDOT OIT is accepting ONE (1) candidate submission per vendor for this Incumbent position. Note: Exhibit F-Resume Self-Certification Form must be signed by the ca.... (This job is for - job Jobs in FL Gainesville Analyst - (in Gainesville, FL)) Doc192729 Job 2210 Customer Servcie Analyst A. - Entry -SP Create date: 22-Apr-2022 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=ij2w7k.fd&awcharset=UTF-8 Note: FDOT OIT is accepting ONE (1) candidate submission per vendor for this Incumbent position. Note: Exhibit F-Resume Self-Certification Form must be signed by the ca.... (This job is for - job Jobs in FL DefuniakSprings Analyst - (in Defuniak Springs, FL)) Doc195645 Job 2210, Customer Support Analyst B. Inter -SP Create date: 13-Apr-2022 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=iqau6l.fd&awcharset=UTF-8 Note: FDOT OIT is accepting ONE (1) candidate submission per vendor for this Vacant position. Submission Deadline: 4/21/2022 1:00 PM EST Start Date: 5/2/2022.... (This job is for - Troubleshooting Jobs in FL Gainesville Analyst - (in Gainesville, FL)) System Administrator (623091) Create date: 20-Feb-2020 Start Date : 03/02/2020 End Date : 06/30/2020 Submission Deadline : 02/26/2020 Client Info : Henrico County Note: * Interview Type : In Person Only Description : Please read details below before submitting your candidate - they must agree to the terms.... (This job is for - job Jobs in VA GlenAllen Administrator - (in Glen Allen, VA))    Hardware And Software Support job openings in MA Jobs List ITS63 FY20 DOT IT Service Delivery Specialist 001 -SP Create date: 11-Jul-2019 Note: RTR form must be signed by the candidate. Bid Number: BD-20-1030-0P100-0P110-41819 Note: Online Submission Note: Total number of positions sought: 1 Note: Maximum number of resumes per ITS63 Vendor: 2 Submission Deadline: 7/18/2019 04:00:00 PM Start Date: 7/29/2019 End Date: 1/28/2020 job Jobs in MA Northampton Specialist - (in Northampton, MA)) (Specialist: Hardware And Software Support, Microsoft Windows Environments, ServiceNow, Customer Service Skills Tier 1 And 2 PCC in Boston, MA)

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