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ServiceNow Reporting MS OFFICE 365 ITIL V3V4 Certification Software Development Pro
 
Requirement id 117117
Job title Manager
Job location in Chelsea, MA
Skills required Release Management, Change Management, ServiceNow, Reporting MS OFFICE 365 ITIL V3V4 Certif
Open Date 03-Jun-2021
Close Date
Job type Not specified
Duration 1 Months
Compensation DOE
Status requirement ---
Job interview type Phone Screen and Face to Face interview
   Email Recruiter: coolsoft
Job Description Manager: Release Management, Change Management, ServiceNow, Reporting MS OFFICE 365 ITIL V3V4 Certif

Bid Number: BD-21-1060-ITD00-ITD00-63434

Note: Email Submission
hourly rate range: $50.00 to $73.00
Note: Maximum number of resumes per ITS63 Vendors: 3

Submission Deadline: 6/10/2021 05:00 PM EST
Start Date: 6/14/2021
End Date : 6/30/2021

Client: Executive Office of Technology Services and Security

Description:

The Release Manager will own the Release Management lifecycle which includes planning, scheduling, coordinating and the management of releases across the Enterprise. With a focus on coordinating various aspects of production and projects into a single integrated process framework. The Release Manager will be joining the EOTSS IT Service Management organization. The Release Manager will be responsible for ensuring that resources, timelines, and the overall quality of the process are all considered and accounted for.
The incumbent must have in-depth knowledge and hands-on experience with Release Management Process development and ownership.
Position Responsibilities (including but not limited to):
• Oversee release management process for EOTSS
• Develop and update clearly defined Release Management process documents, KPIs, training material and knowledge articles
• Provide training of the Release management process to others
• Collaborate and communicate with development managers, project managers, Change Management and other Commonwealth and EOTSS teams.
• Review incoming Release Management requests for completeness.
• Define, create, and maintain knowledge documents pertaining to Release Management delivery plans.
• Identify and manage risks and resolve issues that affect release scope, schedule, and quality.
• Develop common strategies for release governance.
• Facilitate cross functional communication.
• Monitor delivery plans and associated tasks through ServiceNow reporting and dashboards.
• Provide Release Management reporting and updates to EOTSS senior management.
• Manage, publish, and track a release calendar .
• Measure release cadence and effectiveness to improve and increase effectiveness through use of release related performance indicators (KPIs).
• Create common standards for release formats, release playbooks and release decision making.
• Forecast demand for release resources and identify opportunities for greater efficiency
Preferred Qualifications:
• 3-5 years in-depth experience managing Release Management in an enterprise environment
• Highly organized with a thoughtful, methodical approach but without being handcuffed by process or unduly slow and bureaucratic.
• Strong creative, communication, and collaboration skills
• Demonstrates an excellent level of written and verbal communication skills
• Must be a passionate team player
• Interpersonal skills such as facilitation, negotiation and working with a variety of internal stakeholders.
• Ability to handle multiple projects in a fast-paced environment
• Ability to be flexible, adaptable and learn new concepts quickly
• Experience building delivery templates and methodology
• Application implementation experience
• Experience with one or more of the following preferred: technology/software/SAAS concepts, custom software development processes and methodologies (including running Agile projects), technology project management and governance
• ServiceNow and MS O365 experience preferred
• ITIL V3/V4 certification
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 117117 while calling.
 
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(Manager: Release Management, Change Management, ServiceNow, Reporting MS OFFICE 365 ITIL V3V4 Certif in Chelsea, MA)
     
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