ServiceNow Communication Skills MDT Imaging Microsoft Deployment Toolkit SCCM Probl   Requirement id 137326 Job title Specialist Job location in Dauphin County, PA Skills required ServiceNow, Windows Operating Systems, O365 Experience, Communication Skills MDT Imaging Microso Open Date 02-Nov-2022 Close Date Job type Contract Duration 7 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: ServiceNow, Windows Operating Systems, O365 Experience, Communication Skills MDT Imaging Microso Start date :11/14/2022 End Date :06/30/2023 Submission deadline :10/27/2022 Client Info :L&I Description : This position is responsible for providing high level desktop and end user support for the Department of Labor & Industry building in Harrisburg which consists of approximately 1,500 users. This position supports the Daily operation of several bureaus within the L&I building to include application from each of the following Deputates – Administration, Unemployment Compensations, Compensation and Insurance, Workforce Development, Office of Vocational Rehabilitation, and Safety and Labor Management. In addition to critical delivery center desktop support for L&I operations we also support the Dept of State primary and general election desktop support, petition filing setup and many other public service enabling utilities by assuring desktop configuration, connectivity and user access is operational. Skills: The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies. This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs. In addition to all the laptop and printer deployments, the technician in this position has resolved 70-80% of Change Request tickets assigned to the L&I location which sometime involves working with vendors, working with other IT teams and especially users when hands-on is required. List of Skills: 1. Thorough knowledge and use of ServiceNow or understanding of asset management system 2. Expert knowledge and use of Windows OS and O365 Office products 3. Excellent customer service awareness and communication skills 4. Knowledge of hardware desktop, printer, scanner, video 5. Knowledge of software 6. Knowledge of imaging workstations using MDT and/or SCCM 7. Excellent troubleshooting and problem-solving skills 8. Ability to transport/lift boxes/equipment 9. Ability to work independently and as a member of a team 10. Knowledge of VPN setup, support and install 11. Able to resolve technical issues with users over the phone 12. Knowledge of active directory use and privileges 13. Knowledge of wireless workstation setup and support 14. Ability to think and act under pressure 15. Good organizational skills 16. Excellent etiquette and professionalism   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 137326 while calling.   Other jobs in PA: Dauphin (1), Dauphin County (3), Downingtown (2), Glen Milla (1), Harribsurg (1), Harrisburg (47), Horsham (6), Malvern (2), Pennsylvania (13), Phila (2), Philadelphia (16), Pittsburgh (1), Radnor (2), Reading (1), Sharon (3), WAYNE (1), West Cheste (1), West Chester (33), ServiceNow job openings in Dauphin County, PA Jobs List DOR- System Administrator SA2 A4 SC1 (703903) Create date: 14-Feb-2023 start date : 02/27/2023 End date : 06/30/2023 submission deadline : 02/10/2023 client info : DOR Description : his position is located within the Employment, Banking and Revenue Delivery Center (EBR) Technology Services Office (TSO), which support.... 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