ServiceNow SNOW Report Design Workflow Dashboards Consultant (Jobs in Nashville,   Requirement id 110362 Job title Consultant Job location in Nashville, TN Skills required ServiceNow, Life Cycle Project Management, SNOW, Report Design Workflow Dashboards Open Date 25-Sep-2020 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: ServiceNow, Life Cycle Project Management, SNOW, Report Design Workflow Dashboards start date:10/13/2020 submission deadline: Thursday October 8th by 2pm CST client info : Human Services Description: we are transitioning from its current support model to a centralized HR-specific best-in-breed cloud solution for HR service delivery to employees. The chosen implementation provider shall implement ServiceNows HR Service Delivery Enterprise solution including: Case & Knowledge Management, Employee Service Center including integration with Knowledge Base article content and in-scope Case Management case submissions/service requests as well as Onboarding & Transitions functionality and Performance Analytics reports to support continuous improvement for the TNDHS. The partner shall incorporate Human Centered Design principles into the employee portal (ESC) design portion of this project. The selected provider shall engage key stakeholder groups, as defined by TN DHS, in workshops to determine usage profiles, patterns and interactions specific to the TN DHS that may require configurations to the HR Service Delivery platform. The TNDHS also desires to work with an established partner experienced in providing project implementation services for ServiceNows HRSD Enterprise cloud solution where customizations are avoided as part of a no-code (or limited-code) approach to accomplish the objectives stated above with as much “out of box” capability as possible. Legal To implement and standup Service Nows Legal Service Delivery application for TNDHS OGC, “Office of General Counsel” the implementation partner must provide a description of the steps required in implementing the application including any specific approaches for configuring the Out Of Box (OOB) application to meet TNDHS needs. The partner will need to conduct a discovery workshop to identify and refine the legal outcomes desired into a set of configuration stories for implementation based on out of the box functionality. These include, but are not limited to: identification of their legal practice areas, defining the legal practice hierarchy, linking them to assignment groups, and as required defining extra legal intake forms mapped to record producers to meet the customers requirements. The implementation partner will be provided access to Service Nows Legal Service Delivery Implementation Documents and have access the Legal Service Delivery Product team for assistance where required.   Call 502-379-4456 Ext 100 for more details. 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