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SharePoint AWS Hybrid Service Desk Analyst
(Jobs in Pontiac, MI)
 
Requirement id 138845
Job title Analyst
Job location in Pontiac, MI
Skills required Microsoft Outlook, SHARE POINT, Word And Excel, AWS Hybrid Service Desk
Open Date 01-Feb-2023
Close Date
Job type Contract
Duration 24 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: Microsoft Outlook, SHARE POINT, Word And Excel, AWS Hybrid Service Desk

Start Date : 2/22/2023
End Date : 2 Years from the start date

Submission Deadline : 2/15/2023

Note:
* This position is hybrid - mostly remote with a few days a month in the office.

Description :

Provide level 2 support for incidents in the areas of Server, Identify and Access Management, Workstation Services, and Telecommunications, ensuring timely and effective resolution to maximize customer satisfaction. Evaluate incident queues to identify systemic problems. Work on Change Orders for Telecom and IAM requests. Create and Update Knowledge Documents. Key required soft skills include verbal and written communication skills, willingness to own and drive incidents to closure working with other teams when needed, desire to work with a sense of urgency to achieve high customer satisfaction and the ability to work remote effectively. Required technical skills: Must be highly proficient in Microsoft Outlook, SharePoint, Teams, Word and Excel. Experience creating SharePoint sites a plus, not required. Experience with Cisco Unity VoIP platform or AWS Contract Center a plus. This position is hybrid - mostly remote with a few days a month in the office.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 138845 while calling.
 
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(Analyst: Microsoft Outlook, SHARE POINT, Word And Excel, AWS Hybrid Service Desk in Pontiac, MI)
     
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