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Smartsheet ServiceNow Technical Staff Data Collection Manager
(Jobs in Atlanta,
 
Requirement id 145552
Job title Manager
Job location in Atlanta, GA
Skills required Change Management, MS Visio, Smartsheet, ServiceNow Technical Staff Data Collecti
Open Date 31-Jan-2024
Close Date
Job type Contract
Duration 23 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Manager: Change Management, MS Visio, Smartsheet, ServiceNow Technical Staff Data Collecti

Hybrid

start date :02/01/2024

End date :12/31/2025

submission deadline :2/5/2024

client info :DCH

Description :

The selected candidate must reside in Georgia to start and continue this role.

The Georgia Department of Community Health (DCH) is in the process of transforming existing legacy Medicaid
Enterprise Systems (MES) into modern, loosely coupled, seamlessly integrated, modular systems where the exchange
of data and processes is seamless and automatic. This procurement and implementation represent one of the largest
and most significant projects at DCH and will impact millions of Georgians with the goal of improving health outcomes
and wellness and improving system performance and efficiency.

DCH is seeking an experienced and dedicated Release Manager to join our team for the Medicaid Enterprise System
Transformation (MEST). The ideal candidate will be responsible for designing and implementing an end-to-end multimodule
release management process.

Duties & Responsibilities:
• Serve as the MEST Release Management Manager coordinating responsibility for planning, implementing,
and overseeing the processes related to releasing code to production or shared systems in accordance
with Agency standards.
• Serve as Functional Lead for the implementation of ServiceNow Change Management and Incident
Management
• Design business processes to coordinate release management activities between multiple vendors,
ensure all release management processes have been followed, and all evidence is properly documented
within the Application Lifecycle Management tool.
• Selection and implementation automation tools for change management tasks.
• Communicate, coordinate, and lead IT change control management duties, serving as a change manager.
• Ensure IT change control management requests are executed according to the defined project standards.
• Coordinate schedules of pending and approved IT change management requests.
• Ensure systems are utilized when conducting identified IT change manager duties.
• Assist with implementing and standardizing IT service management efforts, and the standardization of
processes across multiple vendors.
• Ensure IT Service Management (ITSM) best practices are defined and maintained to improve service levels
and availability.
• Coordinate multiple teams to ensure tasks are completed to align with the release schedule.
• Assist with Operations and Maintenance activities associated with existing and future MEST Program
system modules by assisting in the creation of change requests, scheduling change requests and receiving
approvals for submitting change requests for the MEST module vendors; and
• Author and coordinate business continuity plans
• Perform other duties as required.

Qualifications/ Preferred Qualifications
• Ten (10) years of technical development/change management experience
• Proficient with Microsoft Visio, LucidChart, Microsoft Project, Smartsheet SharePoint, the Microsoft 365 Office
Suite, and familiar with project management software development tools.
• Knowledge of Jira and ServiceNow
• Strong communication skills, both written and oral, with technical and non-technical staff, at all levels of
management.
• Knowledge of project management principles and practices.
• Strong understanding of IT Service Management (ITSM) processes, including Change Management, Release
Management and Service Asset and Configuration Management.
• Knowledge of Release Management principles and the release management lifecycle including scheduling
and coordinating releases across multiple vendors and applications.
• Knowledge of change management principles and
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 145552 while calling.
 
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(Manager: Change Management, MS Visio, Smartsheet, ServiceNow Technical Staff Data Collecti in Atlanta, GA)
     
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