Spreadsheet Helpdesk Ticketing Systems Oral Written Communication Skills Analyst   Requirement id 140545 Job title Analyst Job location in Atlanta, GA Skills required Associates Degree, Spreadsheet, Helpdesk, Ticketing Systems Oral Written Communica Open Date 01-May-2023 Close Date Job type Contract Duration 13 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Associates Degree, Spreadsheet, Helpdesk, Ticketing Systems Oral Written Communica Remote Start date :05/22/2023 End Date :06/28/2024 Submission deadline : 05/04/2023 Client Info :DHS Description : The ID Analyst will work remote, for the Office of Information Technology processing, the onboard and offboard of employees and contractors working for DHS. *This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position. *State of Georgia resident applicants only. Do NOT submit candidates previously submitted to req #705797 or #703939 Position Responsibilities: • Receive and track onboard and offboard requests; check the requests for completeness and accuracy • Submit requests for new accounts using ServiceNow ticketing system. • Submit request for setup and delivery of equipment and wireless devices. • Coordinate with application teams for additional application access requests • Track progress of requests to completion and escalate to vendors and management as needed. • Review accounts for accuracy of provision or deprovision based on requests • Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN • Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested • Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards • Communicate status of processed onboard or offboard requests to hiring managers • Resolve requests within SLA while providing the highest level of customer service • Display a consistent understanding of compliance to assist in high priority escalations and requests Qualifications & Skills Required: • Associate degree in a related field OR minimum 2+ years of help desk support • One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.) • Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines • Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting • Detail oriented with the ability to work independently • Excellent oral, written, and interpersonal communication • Experience in performing well under pressure • Capable of working competently with personnel at multiple levels of the organization • Experience with ServiceNow or Okta is a plus • Must have work authorization that allows candidate to work in the United States   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 140545 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Associates Degree job openings in Atlanta, GA Jobs List GA DHS - ID Analyst (705797) Create date: 09-Mar-2023 start date : 03/27/2023 End date : 06/30/2023 submission deadline : 03/14/2023 client info : DHS Note : * Remote * Web Cam Interview Only Description : Position Responsibilities: •Receive and track onbo.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) GA DHS - ID Analyst (703939) Create date: 10-Feb-2023 Remote Start date :03/06/2023 End Date :06/30/2023 Submission deadline :02/17/2023 Client Info :DHS Description : --------------------------------------------- *THIS IS NOT A TECHNICAL SUPPORT POSITION. THIS POSITION IS AN ADMINISTRATIVE ROLE *Local Metro Atlanta area.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) GA CJCC Help Desk Analyst 2 (703547) Create date: 01-Feb-2023 start date : 02/20/2023 End date : 05/19/2023 submission deadline : 02/06/2023 client info : CJCC Note : * Onsite * Interview Type : Either Web Cam or In Person Description : Under general supervision, assists custo.... (This job is for - VPN Jobs in GA Atlanta Analyst - (in Atlanta, GA)) GA DHS - ActivTrak Administrator (693122) Create date: 14-Sep-2022 Remote Start date :10/03/2022 End Date :06/30/2023 Submission deadline :09/23/2022 Client Info :DHS Description : Position Responsibilities: ActivTrak is a cloud-based platform that provides productivity insights into how teams work, improving employee and customer experi.... (This job is for - job Jobs in GA Atlanta Administrator - (in Atlanta, GA)) GA CJCC Help Desk Analyst 2 (690906) Create date: 23-Aug-2022 Start date :09/06/2022 End Date :02/28/2023 Submission deadline :08/25/2022 Client Info :CJCC Description : Must be local to Metro Atlanta. Hybrid role: onsite Tues & Thurs & remote Mon, Wed & Fri Job Summary: Under general supervision, assists customers with tier one issue.... (This job is for - VPN Jobs in GA Atlanta Analyst - (in Atlanta, GA))    Associates Degree job openings in other states Jobs List NSU - Network Engineer 2 - (729352) Create date: 08-Feb-2024 Start date : 02/19/2024 End date : 07/08/2024 Submission deadline : 2/14/2024 Client info : NSU Note : * Onsite Description : Deploy functional wired/wireless campus networks (LAN,WLAN,WAN). Monitor network performance a.... (This job is for - job Jobs in VA Norfolk Engineer - (in Norfolk, VA)) Applications Developer/Senior Batch COBOL/DB2 - 61161 Create date: 04-Aug-2023 start date : 09/18/2023 End date : 10/31/2025 submission deadline : 08/10/2023 client info : NeOCIO Description : The Senior Applications Developer provides Technical Analyst support within the DHHS N-FOCUS Batch team. The batch team pro.... (This job is for - job Jobs in NE Lincoln Consultant - (in Lincoln, NE)) Legal Associate - 60517 Create date: 21-Apr-2023 start date : 05/15/2023 End date : 05/14/2024 submission deadline : 05/05/2023 client info : TN HR Note : * Position Location : Hybrid Description : The Department of Human Resources is seeking to fill a contract Legal As.... (This job is for - job Jobs in TN Nashville Consultant - (in Nashville, TN)) Legal Assistant - 60481 Create date: 14-Apr-2023 Start date : 04/17/2023 End Date : 06/30/2024 Submission deadline : 04/20/2023 Client Info : TN TennCare Note: * Position Location Hybrid * Candidate Must Be Local Description : The legal assistant will help determine individual and family eligibility for TennCare. <.... (This job is for - MS Office Jobs in TN Nashville Consultant - (in Nashville, TN)) Legal Assistant - 60338 Create date: 23-Mar-2023 Start date : 04/17/2023 End date : 06/30/2024 Submission deadline : 03/30/2023 Client info : TN TennCare Note : * Position Location : Hybrid * Candidate Must Be Local Description : Position Description/Daily Acti.... (This job is for - job Jobs in TN Nashville Consultant - (in Nashville, TN))    Associates Degree job openings in GA Jobs List Dekalb County Schools - IT Business Analyst 2 (679553) Create date: 31-Mar-2022 Start Date : 04/18/2022 End Date : 06/30/2023 Submission Deadline : 04/05/2022 Client Info: Dekalb - IT Note: * Agency Interview Type : Web Cam Interview Only Description: Job Summary • Analyzes customer business needs and participates in t.... (This job is for - Business Analyst IT Experience Jobs in GA Decatur Consultant - (in Decatur, GA)) Dekalb County Schools - Customer Care Specialist(676242) Create date: 17-Feb-2022 Start Date :03/7/2022 End Date :06/30/2022 Submission Deadline :02/22/2022 Client Info : Dekalb - IT Note : * Agency Interview Type: Either Web Cam or In Person Description : Under general supervision, maintains student accounting enrollment a.... (This job is for - Booklets Jobs in GA Decatur Specialist - (in Decatur, GA)) GA DCBH Systems Administrator 1 (635943) Create date: 11-Sep-2020 Start Date : 09/28/2020 Submission Deadline : 09/16/2020 Client Info : DCBH - IT Note: * Agency Interview Type: * Local Candidates only Description: Under direct supervision, installs, configures, & supports a local area network, wide area network, internet system, com.... (This job is for - Imaging Jobs in GA Decatur Administrator - (in Decatur, GA)) (Analyst: Associates Degree, Spreadsheet, Helpdesk, Ticketing Systems Oral Written Communica in Atlanta, GA)

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