Supervision Business Analyst Information System Customer Service Skills Consultant   Requirement id 138489 Job title Consultant Job location in Nashville, TN Skills required Supervision, Business Analyst, not found, Information System Customer Service Skil Open Date 13-Jan-2023 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Supervision, Business Analyst, not found, Information System Customer Service Skil Start Date : 02/06/2023 End Date : 06/30/2024 Submission Deadline : 01/27/2023 Client Info : TN DOE Note: * Position Location Hybrid Description : Provides first level contact and issue resolution for data submission errors for the States Education Information System (EIS) and State Applications. The position involves responding to questions and issues as reported by multiple application users, learning the established procedures for support, and recording issues on an incident tracking system in a timely manner. Response to these issues includes troubleshooting the incident cause and resolution or escalation. The employee will work with the manager and project team to discuss trends, documentation, and improvements necessary to improve support. The employee will work relatively independently with users. The employee must learn the Departments Educational Information System and the five integrated student information systems that the districts in Tennessee use for their data collection. Key competencies include excellent verbal and written communication skills, as well as, outstanding customer service skills. The position is primarily remote, but will require a quarterly meeting in the Nashville office.   Call 502-379-4456 Ext 100 for more details. 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