Support Problem Resolution SME Training Team Work Analyst (Jobs in Columbus, OH)   Requirement id 102196 Job title Analyst Job location in Columbus, OH Skills required Excellent Oral And Written Communication Skills, Support, Help Desk Analyst, Problem Resolution SME Training Team Wor Open Date 15-Jan-2020 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Excellent Oral And Written Communication Skills, Support, Help Desk Analyst, Problem Resolution SME Training Team Wor Start Date : 2/17/2020 End Date : 06/30/2020 Submission Deadline : Tuesday 1/21 @ 10AM Client Info: DAS Note: * Will Close to submissions on: Tuesday 1/21 @ 10AM * Interviews: On-site Description : Role Description: • Provides technical assistance, support, and advice to end users for hardware, software, and systems. • Provides hands-on technical assistance to business and technical users. • Investigates and resolves computer software and hardware problems of users. • Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary. • Determines whether problem is caused by hardware, software, or system. • Answers questions, applying knowledge of computer software, hardware, systems, and procedures. • Talks with technical and non-technical co-workers to research problem and find solution. • Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. • Experienced with a variety of call-tracking software and systems. • Follow quality standards and displays strong customer service skills. • Acts as a subject matter expert for one or more custom applications. • Talks to stakeholders to explain software errors or to recommend changes to programs. • May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. • Tests software and hardware to evaluate ease of use and whether product will aid user in performing work. • Write or revise user-training manuals and procedures. • Develops training materials, such as exercises and visual displays. • Train users on software and hardware on-site or in classroom or recommend outside contractors to provide training. • Manage expectations at all levels: customers/end users, executive sponsors. • Ensure quality standards are followed. • Monitor the teams open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels. • Act as the escalation point for high priority support issues. • Ability to make recommendations on policies on system use and services. • Ability to work in a team environment. • Complete assigned tasks. • Strong communication skills; both written and spoken.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 102196 while calling.   Other jobs in OH: Cincinnati (1), Cleveland (1), Columbus (233), Dublin (8), Solon (2), Excellent Oral And Written Communication Skills job openings in Columbus, OH Jobs List Programmer 4/PR4 - 68203 Create date: 14-Jan-2020 Start Date : 02/24/2020 End Date : 12/31/2020 Submission Dead Line : Will close Monday, 1/20/20 Client Info : Children Services Description : MINIMUM QUALIFICATIONS/EDUCATION /TRAINING REQUIRED: Six months experience as a Management Analyst 1 or completion of undergraduate m.... (This job is for - job Jobs in OH Columbus Consultant - (in Columbus, OH)) Quality Assurance Specialist 3/QAS3 - 67901 Create date: 07-Jan-2020 Start Date : 02/10/2020 End Date : 06/30/2020 Submission Dead Line : 01/13/2020 Client Info : DPS Note: * Monday 1/13/2020 at 10:00am EST. * Onsite interviews only * This position will require a digital interview as part of the screening process. If your cand.... 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