TCP/IP LAN Problem Solving Skills Hardware Written And Verbal Communication Skills N   Requirement id 72158 Job title Developer Job location in Atlanta, GA Skills required Techinical Support, TCP/IP, LAN, Problem Solving Skills Hardware Written Open Date 08-Aug-2018 Close Date Job type Contract Duration 11 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Developer: Techinical Support, TCP/IP, LAN, Problem Solving Skills Hardware Written Start Date :09/02/2018 End Date :08/31/2019 Submission Deadline :08/17/2018 Client Info : GaDECAL JOB DESCRIPTION Working Job Title: IT Support Specialist Division: Information Technology Job Summary: The role of the IT Support Specialist is to assist customers who are experiencing any procedural or operating difficulty with the use of DECAL equipment, program specific applications and methods, industry standard IT applications, products, or services. The IT Support specialist will work in a team that consist of multiple tiers of specialist who work on all facets of our customers computer systems. Essential Duties and Responsibilities: Includes the following. Other duties may be assigned. 1 Provides technical assistance and support for incoming queries and issues related to agency computer systems, software (e.g. Windows 7-10, Office Suite, various browsers), and hardware from users. Provides assistance in person, over the phone, by remote control, walk-ins, and desk side. Assist users with information security and privacy questions, provides direction for correct course of action. Supports and responds to 750 users problems and 3000 devices in a timely fashion, demonstrating courtesy and respect with customers to ensure complete problem resolution and satisfaction through appropriate follow-up. Tracks all user incidents in the agency tracking system. 2 Distributes and reviews user equipment as required, updates inventory asset management systems with assigned equipment. Ensures equipment is clean, up to date and operational. Provides installation and assistance for laptops, desktops, printers, scanners, cell phones, air cards, and other assigned peripherals. 3 Troubleshoots desktop and network printing problems for various vendor printing devices. Resolves issues submitted from the IT Support Telecom admin; escalates issues to the Systems Administrator when necessary. Places support calls through online problem tracking system for each vendors printers/copiers to include HP, Dell, Canon, Gordon, Verizon, Lenovo, and others. Tracks problems in tracking system, ensuring vendor support and follows through until problem is rectified. 4 Understanding and operational knowledge of Windows Operating Systems and applications, security software, Microsoft Office applications, various browsers, Go To Meeting, and agency applications. 5 Provides assistance to users on various vendor wireless networks. Understanding of home wireless networks and router setups. Supports telecommunication devices and services. 6 Image systems with proper OS and application build on desktop and laptop computers. Support agency proprietary client and web applications in use by agency programs. 7 Must be able to multi-task, prioritize problems, and manage time to ensure timely resolution of responsibilities. The individual will work in a team environment and has responsibility for IT support tickets and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions. Can coincide with other co-workers or peers without exhibiting behavioral extremes. Performs work activities requiring negotiating, instructing, persuading, or speaking to others; and respond appropriately to constructive criticism from a supervisor. The ability to perform work unsupervised, make certain decisions independently and understand appropriate timing to escalate problems. Distributes user requests to other IT support specialist when high call volume or work is at peak levels. This position occasionally requires evening and weekend work. Must be able to lift 40 pounds   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 72158 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Techinical Support job openings in Atlanta, GA Jobs List GDC Business Analyst (690438) Create date: 17-Aug-2022 Start date :09/15/2022 End Date :06/30/2023 Submission deadline :08/22/2022 Client Info :GDC - Operations Description : The Georgia Department of Corrections (GDC) protects the public by operating safe and secure facilities through the development of professional staff and effective offender ma.... (This job is for - Business AnalystModeling Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Technical Support - 54675 Create date: 17-Apr-2019 Primary Responsibilities: Under supervision, assists clients with Tier I issues and Tier II support for issues beyond their subject matter expertise. Work and communicate with state employees, internal clients, to provide information and services targeted to meet client expectations. Analyze information to determine the nature and extent.... (This job is for - LAN VPN Jobs in GA Atlanta Developer - (in Atlanta, GA)) Technical Support - 53469 Create date: 30-May-2018 This position provides day-to-day level-1 technology operational support within the Elections Technology Department under direction of the Director. This includes end user support of election and voting system applications. Provides support and assistance in maintaining the departments election ballot building operations, and coordination of county.... 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(This job is for - job Jobs in OH Columbus Administrator - (in Columbus, OH)) Enterprise Application Consultant -60092 Create date: 21-Feb-2023 Start Date : 03/20/2023 End Date : 06/30/2024 Submission Deadline : 03/03/2023 Client Info : Note: * Position Location Hybrid * Candidate Must Be Local Description : Job Overview Summary: The Cloud Infrastructure Architect Sys.... (This job is for - Infrastructure Jobs in TN Nashville Consultant - (in Nashville, TN))    Techinical Support job openings in GA Jobs List DEKALB County Schools-Business Systems SpecialistI(708989) Create date: 17-Apr-2023 Hybrid start date :05/15/2023 End date :06/28/2024 submission deadline : 04/21/2023 client info : Dekalb - IT Description : ------------------------------------------- *Candidate MUST be local to Metro Atlanta* SPECIFIC DUTIES AND RE.... (This job is for - job Jobs in GA Decatur Specialist - (in Decatur, GA)) Technical Support/GETS Administrator - 52149 Create date: 26-Apr-2017 Start date : 05/15/2017 End date : 06/30/2017 Deadline : 04/27/2017 Client : GaDOC Description : This position will report to the IT Manager of User Support, Technical Support Services for the Department of Corrections, Office of Information Technology, State Offices South, Forsyth, Georgia. CIOS Imaging Jobs in GA Forsyth Administrator - (in Forsyth, GA)) (Developer: Techinical Support, TCP/IP, LAN, Problem Solving Skills Hardware Written in Atlanta, GA)

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