TFS MS Office Sharepoint Strong Analytical Skills Oral And Written Communication Fas   Requirement id 133518 Job title Analyst Job location in Columbia, SC Skills required Excellent Problem Solving Skills, TFS, MS Office, Sharepoint Strong Analytical Skills Oral Open Date 03-May-2022 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Excellent Problem Solving Skills, TFS, MS Office, Sharepoint Strong Analytical Skills Oral start date:6/1/2022 submission deadline:5/10/2022 client info : Department of Social Services Description: As the first point of contact for 800+ SCDSS Child Support Services Division staff and County Clerk of Court staff, the CFS Help Desk triages requests and incidents for PACSS (Palmetto Automated Child Support System) and FCCMS (Family Court Case Management System) aiming for a high level of first contact resolution. Additionally, the CFS Help Desk is responsible for supporting end user technical issues from the SC Child Support Portal, a web-based portal accessible to all custodial and non-custodial parents involved in child support cases. Currently there are 25k+ registered users of this system. The Help Desk Analyst provides support for incident resolution and requests for the CFS Help Desk. Responsibilities include initial assessment, triage, research, and resolution of incidents and requests. The Help Desk Analyst is responsible for collecting information through a customer conversation, accessing support tools, and engaging with additional support staff. Problems beyond the scope of their ability or responsibility are resolved by engaging in a timely manner with staff from the PACSS and FCCMS project teams. DAILY DUTIES / RESPONSIBILITIES: Primary Responsibilities: Addresses and resolves incidents and requests; logs and/or updates all incidents and requests; engages other service desk resources, job aids, newsletter articles or appropriate PACSS or FCCMS Project Team resources to resolve incidents that are beyond the scope of their ability or responsibility. Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude. Documents resolutions and updates self-help and staff knowledge bases. Evaluates documented resolutions to create Knowledge Base articles, help sheets, Job-Aids, self -service documentation, and frequently asked questions lists for end users. Ensures that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed. Protect the agency networks and applications by safeguarding systems, equipment and data. Performs other duties as required.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 133518 while calling.   Other jobs in SC: Beaufort (1), Blythewod (2), Blythewood (3), Charleston (17), Columbia (37), Greenville (4), Hartsville (2), North Charleston (2), Overland Park (1), San Francisco (1), SENECA (4), South Carolina (1), Spartanburg (3), Unknown (2),    Excellent Problem Solving Skills job openings in other states Jobs List Sr. Pega Dev - 46074 Create date: 16-Apr-2019 Job Description : PEGA Senior System Architect Manheim is the worlds leading provider of used vehicle services and marketplaces for the millions of cars that change hands every year. A wholly owned subsidiary of Cox Automotive Group, Inc., Manheim is transforming the wholesale vehicle buying and selling experience throug.... (This job is for - JMS Jobs in GA Atlanta Developer - (in Atlanta, GA)) ITS63 Technical Trainer/Support Specialist-SP Create date: 27-Jun-2018 Bid NO: BD-18-1206-40000-42602-28850 Submission deadline: 07/09/2018 12:00:00 PM Start date: 3/26/2018 End date: 03/31/19 Client: Massachusetts Bay Transportation Authority Description: The Technical Trainer/Support Specialist will be responsible for training and supporting Operations personnel .... (This job is for - job Jobs in MA Boston Specialist - (in Boston, MA))     (Analyst: Excellent Problem Solving Skills, TFS, MS Office, Sharepoint Strong Analytical Skills Oral in Columbia, SC)

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