Technical Help Desk ITSM Services Analytical Ability Communication Skills TechLead   Requirement id 139593 Job title Tech Lead Job location in Richmond, VA Skills required Leadership Ability, Technical, Help Desk, ITSM Services Analytical Ability Communi Open Date 13-Mar-2023 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Tech Lead: Leadership Ability, Technical, Help Desk, ITSM Services Analytical Ability Communi Hybrid Start Date : 03/27/2023 End Date : 02/29/2024 Submission Deadline : 3/16/2023 Client Info : VDH Description : *local candidates needed due to onsite work requirement *Candidates must be able to work ONSITE in Richmond, VA up to 3+ days each week, NO exceptions This position will lead the team of Regional IT Trainers. The agency has a need for trainers with Information Technology related skills in each VDH Region to assist employees with knowing what products are available to them and how best to use them in their daily tasks. This position will lead the team of Regional IT Trainers. Job Duties includes but not limited to Lead and meaure performance of Regional Training Team. Reports status of the team and work weekly. Determine and drive strategy and methods of training cadence, content, and delivery for the team. Set goals for the team and enable the team to best align and perform duties and leverage content created and programs developed to ensure consistency in training throughout the organization. Ensures tickets are responded to in a quality and timely manner. Determine skill gaps and training needs in consultation with district, regional, and OIM staff. Communicate skill gaps and training needs to the Office of Information Management and within the regional training team to best develop learning strategies, content, and delivery that best fits the needs of the users Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals. Create and curate training materials Deliver trainings and offer follow-up support for ongoing learning Coach staff through troubleshooting computer hardware and software issues Advise staff regarding choosing applications and databases for their needs Respond to VDH IT Service Portal Tickets for training related requests Travel once a month to provide on-site training, if necessary Provide office hours for impromptu training requests. Required Qualifications: At least 3 years of directly related experience in a management or supervisory role where duties were performed that are similar to the duties of this position. Bachelors degree in Education, Management Information Systems, Communications, Business or related field. Work experience in lieu of education can be accepted at hiring managers discretion. Knowledge of adult learning and instructional design General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings, and more Experience leading building training materials such as videos, presentations or job aids Experience troubleshooting hardware and software – hands-on or from a help desk 4+ Years of related professional experience 3+ years of experience advising and influencing internal stakeholders (leadership, technical trainers, etc.) Drives performance. Holds self and others accountable. Delivers results first time right. Never settles for status quo. Willing to have tough conversations. Asks for feedback and takes action to improve. Works collaboratively. Seeks out the experience of others with the aim for better results. Open minded regardless of where ideas originate. Flexible and easy to work with. Must be a self-starter and a team player with a positive attitude. Ability to coach and influence internal key stakeholders. Preferred Qualifications ServiceNow ITSM skills. AgilePlace Skills. Microsoft Office Specialist Certification - Associate or Above C   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 139593 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14), Leadership Ability job openings in Richmond, VA Jobs List Network Engineer - J-10-977-936 Create date: 19-Feb-2015 Skills required CCNP certification Responsibilities: Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers business needs and, consequently, for understanding c.... (This job is for - CCNP Jobs in VA RICHMOND Engineer - (in Richmond, VA))    Leadership Ability job openings in other states Jobs List Project Manager II - 127023 Create date: 08-Feb-2024 Start date : 02/12/2024 End date : 06/30/2024 Submission deadline : 2/15/2024 4:00PM CST. Client info : DOA Note : * Interview Process: Microsoft Team with video and audio; 1 interview; 30 minutes * Duration: 6/30/2024 with possible extension * Onsite or Remote? Candida.... (This job is for - job Jobs in WI Madison Manager - (in Madison, WI)) Certified Project Manager IV/Sr. -113578-SP Create date: 20-Jan-2023 Start date : 02/27/2023 End Date : 06/30/2023 Submission deadline :1/27/2023 at 4:00PM CST Client Info : UW - Madison Note : * Interview Process: Remote, Microsoft Teams * Duration: 6/30/2023, will likely extend ONLY until 7/31/2023. * Onsite or Remote? No WI residency is required.... (This job is for - job Jobs in WI Madison Manager - (in Madison, WI)) NCWTCC - Specialist- Mid Level (699938) Create date: 06-Dec-2022 start date : 12/19/2022 End date : 06/19/2023 submission deadline : 12/12/2022 client info : WTCC Note : * Onsite * Either Webcam Interview or In Person Description : This position is responsible for building, testi.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) MES- IT Transformation Manager (664719) Create date: 25-Feb-2022 Start Date :03/1/2022 End Date :02/28/2023 Submission Deadline: :03/2/2022 Client Info: NCDHHS-ITSM Note : * Agency Interview Type: Webcam Interview Only Description: NOTE: This role is 100% remote and candidates across the US are welcome to apply. .... (This job is for - job Jobs in NC Raleigh Manager - (in Raleigh, NC)) NCDIT - IVandV Project Manager DHHS (667778) Create date: 29-Nov-2021 Start Date :11/15/2021 End Date :11/14/2022 Submison Deadline :12/3/2021 Client Info: NCDIT Note : * Agency Interview Type: Either Webcam Interview or In Person Description : ***This position will be remote full time unless an onsite meeting is required. T.... (This job is for - job Jobs in NC Raleigh Manager - (in Raleigh, NC))    Leadership Ability job openings in VA Jobs List VITA Business Readiness (668293) Create date: 11-Nov-2021 Start Date :11/22/2021 End Date :04/30/2022 Submison Deadline :11/17/2021 Client Info: VITA Note : * Agency Interview Type: Either Phone or In Person Description : *local candidates strongly preferred *Must work onsite2-3 days/week. Telework schedule.... (This job is for - job Jobs in VA Chester Consultant - (in Chester, VA)) (Tech Lead: Leadership Ability, Technical, Help Desk, ITSM Services Analytical Ability Communi in Richmond, VA)

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