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Technician Troubleshoot Software Applications Microsoft Products Operating Systems N
 
Requirement id 139317
Job title Analyst
Job location in Deland, FL
Skills required IT Services, Technician, Troubleshoot, Software Applications Microsoft Products
Open Date 27-Feb-2023
Close Date
Job type Not specified
Duration 4 Months
Compensation DOE
Status requirement ---
Job interview type Phone Screen and Face to Face interview
   Email Recruiter: coolsoft
Job Description Analyst: IT Services, Technician, Troubleshoot, Software Applications Microsoft Products

Link: https://service.ariba.com/Supplier.aw/ad/collabReqDetail?requestDocId=30000000000000001075696638&anp=Ariba&community=3

Note: Email Submission
Note: FDOT is accepting ONE (1) candidate submission per vendor for this Vacant position.
Exhibit F: Resume Self - Certification form must be signed by the candidate

Submission Deadline : 3/9/2023 5pm EST
Start Date : 3/19/2023
End Date : 6/30/2023

Client Info : Florida Department of Transportation (DOT)

Description

The DeLand Office, IT Services Office is looking for a technician to assist the existing workstation support team with monitoring, troubleshooting, and maintaining the Departments Audio Visual environments including installation, maintenance services as well as training staff in their usage. The duties of this position can be broad and will include other such tasks as assisting the Workstation Support Supervisor with troubleshooting computer systems and related software, learning about and providing technical assistance and routine maintenance of specialized software applications. Providing support for other IT related hardware devices such as networked printers and USB attached peripherals. Responsibilities will include providing Tier 2 support of medium to high difficulty requiring the ability to take ownership of complex issues. Being able to perform advanced troubleshooting to determine cause of problems. Installs, configures and provides user support, monitors Service Desk queue and resolves support tickets as assigned. Participates in and coordinates projects, shares information and receives feedback from other OIT staff as appropriate. Generates and maintains detailed technical documentation, coordinates service calls and repairs for warranty and non-warranty items. Maintains records on all calls. Provides advanced support for other Technicians as needed in Audio-Visual systems.

Experience
1. Have advanced knowledge of Microsoft products, such as operating systems, Microsoft Office suite including Outlook in a networked environment
2. Have advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments
3. Skilled at installing and providing technical support for audio-visual equipment in a professional environment that includes, Projection systems, LCD TV systems, Wireless presentation devices, Video conferencing equipment, software applications, operating systems and personal computer hardware
4. Have the ability to do advanced troubleshooting on various manufacturers of computers, peripherals and audio-visual equipment.
5. Ability to plan, organize, manage and track projects
6. Ability to communicate effectively both verbally and in writing
7. Ability to read, understand, and comply with the departments policies
Bachelors Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 139317 while calling.
 
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(Analyst: IT Services, Technician, Troubleshoot, Software Applications Microsoft Products in Deland, FL)
     
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