Tracking Customer Service Skills Troubleshooting Windows 10 Sharepoint Analyst (   Requirement id 144492 Job title Analyst Job location in Staunton, VA Skills required Reporting Tools, Tracking, MS Office Suite, Customer Service Skills Troubleshooting Open Date 21-Nov-2023 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Reporting Tools, Tracking, MS Office Suite, Customer Service Skills Troubleshooting Hybrid Start date :12/18/2023 End date :06/30/2024 Submission deadline :11/24/2023 Client info :VDOT Description : *local candidates strongly preferred *ONSITE interviews ONLY, NO exceptions *must work onsite 100% VDOT Staunton District IT Technical Support 100% onsite work, working with end users within the assigned district. MUST possess a valid driver license and have a clear driving history - will drive state vehicle. Position will primary focus working with field staff with new technology and support of devices. Answer phone calls and email requests for assistance. Monitor VDOT Help Desk queues and assist with clean-up of aging help desk tickets. Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Support IT Knowledge Base Management by participating in the review and updates of articles. Communicate and collaborate across the entire team to include IT support center peers, supervisor and other departmental teams. Expert in the use of Gmail, remoting tools for support, and administering desktops. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking tools. Strong Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout Staunton District VDOT. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot phone, network, and desktop hardware and software issues. Preferred: Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Experience with creating training documentation.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 144492 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14),    Reporting Tools job openings in other states Jobs List NJDOBI Senior Consultant 1 - Data Strategy (659910) Create date: 18-Aug-2021 Start Date :09/6/2021 End Date :04/25/2022 Submission Deadline :08/24/2021 Client Info : DOBI Note : * Agency Interview Type: iLinc Web Cam Interview Only Description : Note; Looking for an ENERGETIC, critical thinker with the curiosity to learn new.... (This job is for - job Jobs in NJ MercerCounty Consultant - (in Mercer County, NJ)) ITSAC 5372ITC850 Project Manager 3 -SP Create date: 26-Jul-2021 Bid URL: Note: Total estimated hours per Candidate shall not exceed 2016 hours. 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