Tracking Troubleshooting Consultant (Jobs in Denver, CO)   Requirement id 135153 Job title Consultant Job location in Denver, CO Skills required Lead Developer, Tracking, Troubleshooting, Open Date 18-Jul-2022 Close Date Job type Contract Duration 8 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Lead Developer, Tracking, Troubleshooting, Start Date : 08/22/2022 End Date : 04/28/2023 Submission Deadline : 08/15/2022 Client Info: CO CDHS Description : Primary Duties Include Help Desk Establishment and Development Establishment and development of a new help desk environment to support Colorado behavioral health providers with the new web-based technology system, BHA Provider Services Ability to review and recommend ticketing systems Expand knowledge base of the current support system to better provide just-in-time support Identify key performance indicators Lead Responsible for the day to day stability of the team. Directs and monitors the work effort of others to ensure the team operates smoothly and efficiently. Develops, administers, implements, and communicates consistent practices and processes for the team Ensures resolution of outstanding issues; directs and supports the teams work efforts, maximizes productivity, and achieves short term goals. Directs the completion of work based on prioritizations; sets team up for success by establishing goals, action plans, deadlines, and standards Closely tracks efforts to confirm work is performed according to established standards. Leads and influences the teams best work by serving as an escalation point, solving routine problems, and providing instruction and guidance to ensure full understanding of designated activities Training Supporting the coordination of publication for training materials so that users can self-support and self-train Supporting the training of new users on the product Supporting the training of existing users on new product features Technical Support Supporting team members and serving as the lead in: Responding to help desk queries from users of the platform Providing first line remote support to users of the platform Helping users troubleshoot web-based technology issues Flagging critical web-based technology errors to the vendor hosting the platform Identifying next steps to solve errors while being available and communicative with users throughout the process Documenting and tracking issues Product and Process Improvement Supporting team members and serving as the lead in user management (eg., adding new users to the platform, removing users, password resets) Working with the product team to improve the platform by analyzing patterns across help desk tickets Establishing a sustainable and effective strategy for the future of support as the platform grows in size and user base Experience and Qualifications Education and Experience Education and Experience: One year experience in establishing and setting up a help desk environment One year experience in establishing help desk processes Two years of Lead experience Five years of experience in Information Technology; providing Application/Software customer support; or in an occupational field related to the work assigned to the position. Preferred Qualifications The preferred candidate will exhibit: Ability to motivate and influence others Ability to effectively lead a team Ability to set goals, work independently, and drive results Diplomatic, persuasive, and tactful with excellent verbal and written communication skills required Excellent interpersonal skills Self-motivated and able to effective   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 135153 while calling.   Other jobs in CO: Denver (5), Fort Collins (1),    Lead Developer job openings in other states Jobs List Project Manager II -129844 Create date: 26-Apr-2024 No of Submissions : 2 Start date : 06/03/2024 End Date : 06/30/2024 Submission deadline : 05/01/2024 4:00PM CST. Client Info : DNR Note : * Interview Process: Teams meeting, 1 round with potentially more if needed * Duration of Contract: Until 6/30/24 with extensions.... 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(This job is for - Development Jobs in OH Columbus Specialist - (in Columbus, OH)) ITSAC 5372ITC834 Developer/Programmer Analyst 3 -SP Create date: 29-Apr-2022 Bid URL: Note: Total estimated hours per Candidate shall not exceed 600 hours. Submission Deadline: 5/6/2022 5:00 PM CT Start Date: 6/1/2022 End Date : 8/31/2022 Client: Texas Health and Human Services Commission (HHSC) Description: Years Required/Preferred Experience 8 Require.... (This job is for - job Jobs in TX Austin Analyst - (in Austin, TX)) Technical Specialist 4/TS4 - SP - 78730 Create date: 08-Jan-2021 start date:1/18/2021 End date:06/30/2021 submission deadline:Thursday 1/14/21 @ 10 am EST client info : JFS Note: * Interviews: TEAMS video * Local candidates preferred Description: - Prior knowledge work.... (This job is for - job Jobs in OH Columbus Specialist - (in Columbus, OH))     (Consultant: Lead Developer, Tracking, Troubleshooting, in Denver, CO)

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