Home       |     Overview      |     Candidate Login      |     Post Resume       |     Contact us
 
  
     
     
Search Jobs
     
Keywords,Title,Skills,Company  Location,City,State,Zip  
  Advanced Search
     
Troubleshoot Help Desk Modeler
(Jobs in Hartford, CT)
 
Requirement id 87320
Job title Modeler
Job location in Hartford, CT
Skills required Troubleshoot, Help Desk, Team Environment,
Open Date 15-Jan-2019
Close Date
Job type Contract
Duration 10 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Modeler: Troubleshoot, Help Desk, Team Environment,

Start Date :02/04/2019
End Date :12/31/2019
Submission Deadline :01/17/2019
Client Info :CT DSS

Description :

It is seeking a Help Desk Analyst to complement the capabilities of Help Desk team. The person should be a self-starter; detail and customer service oriented, should have excellent written and oral skills and must also be able to work in a fast passed customer oriented environment.

IT services necessary for the completion/deployment, required maintenance and enhancement for the following:

Triage and filter help desk calls and provide basic support and troubleshooting.
Maintain, update and modify all existing computers and laptops to the latest patch, virus and security standards.
Management, installation and monitoring of operating system and productivity software hotfixes and updates for all DSS computers.
Provide ongoing support of required technical documentation, asset Management, and the tracking of Adds, Moves and Changes of DSS equipment.
Provide basic support to end users for the McAfee Endpoint Encryption (MEE) software.
Provide first level support and maintenance for printers and multi-function copiers.

SCOPE OF WORK

As part of the Information Technology Services (ITS), the consultant will be required to triage and filter help desk calls and provides basic support and troubleshooting, such as hardware, software, password resets, printer support, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. May also escalate to IT applications support or call for outside vendor maintenance, as needed. A Level 1 tech gathers and analyzes information about the users issue and determines the best way to resolve their problem. Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented. The consultant will provide support for computer equipment located throughout the state (2800+ desktops, 100+ laptops, 400+ networked multi-function devices and networked printers) at multiple locations across the state.

Specific Services Required

Desktop Services: Considerable imaging and deployment experience required. Familiarity with Free Open Ghost (FOG) a plus but not required. Diagnoses and resolves simple computer and software problems using a variety of diagnostic tools; uses diagnostic tools to identify hardware and/or software problems and initiates repair; rebuilds PCs and reconfigures user specific settings; installs new software releases of simple to moderate complexity; coordinates installation of and installs, modifies and maintains hardware and/or software; configures and installs terminal emulation software for host connection; performs related duties as required.

Network Services: Provides first level support for basic network connectivity, or related network issues for the user community; assists with diagnoses and resolution of basic network problems; assist in executing specific disaster recovery plans; provides user support and on the spot training to users; performs related duties as required.

Required Skills / Experience

4 Years of experience in Information Technology (IT) operations support areas. At least 2 years of experience must be in a Help Desk team environment. The successful candidate must have strong interpersonal skills and the ability to thrive in a fast paced environment.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 87320 while calling.
 
Other jobs in CT: Bristol (4), Hartford (1), Shelton (6), Westport (1), Windsor (4), Windsor Locks (1),
Troubleshoot job openings in Hartford, CT
Jobs List

Application Developer Analyst - 72424
Create date: 01-Mar-2021
Candidate must be our W2 Employee.

Job Description:

REMOTE Vantage Developer Opportunity!

Client combines with parent company On Assignment to make it the 2nd largest IT staffing agency in the country.

Client has an opportunity for an Vantage Developer role. This is a 9+ month contract position. Here are .... (This job is for - Analyst Troubleshoot Documentation Jobs in CT Hartford Analyst - (in Hartford, CT))

Help Desk Technician - Level 3 - 55259
Create date: 05-Dec-2019
start date:11/19/2019
End date:11/18/2020
submission deadline:12/9/2019
client info : CT DCF

Note:

* The requisition lists the lowest range of the bill rate; it is up to the supplier to identify a figure that he/she is comfortable with.


Troubleshoot Jobs in CT Hartford Consultant - (in Hartford, CT))

System Engineer - 53268
Create date: 17-Apr-2018
Start Date :05/07/2018
End Date :09/07/2018
Submission Deadline :04/24/2018
Client Info :CT DAS
Description :

2-5 yrs exp Troubleshooting, repair, construction or support of hardware, networking, and software system. Knowledge of commonly used concepts, practices, and procedures. .... (This job is for - Troubleshoot Jobs in CT Hartford Engineer - (in Hartford, CT))
 
 Troubleshoot job openings in other states
Jobs List

Aviation Legacy DAS Technical Support - 62294
Create date: 01-Mar-2024
Start date : 03/18/2024

End date : 04/01/2025

Submission deadline : 03/06/2024

Client info : ATL - AIM Aviation Services

Description :

The Aviation Information Systems division is looking to obtain the following support for the current Distrib.... (This job is for - DAS Troubleshoot SLA Jobs in GA Atlanta Consultant - (in Atlanta, GA))

Help Desk Specialist -125316
Create date: 23-Feb-2024
start date :03-04-2024

submission deadline :3/1/2024

client info :Commonwealth of Massachusetts - Boston

Description :


The health profession eLicensing Help Desk Specialist will be responsible for assisting external customers (licensees) of the BHP.... (This job is for - Troubleshoot Jobs in MA Boston Specialist - (in Boston, MA))

NCDOT - Business Analyst- Mid Level (726222)
Create date: 22-Dec-2023
Onsite

Start date :01/15/2024

End date :01/15/2025

Submission deadline : 12/28/2023

Client info : NCDOT

Description :

This position will support duties consistent with creating, documenting, and coordinating business operational activiti.... (This job is for - Troubleshoot Jobs in NC Raleigh Analyst - (in Raleigh, NC))

IA-DOM-IWD-TS2-PL/SQL Developer (722576)
Create date: 20-Oct-2023
Start date : 11/13/2023

End date : 11/12/2024

Submission deadline : 10/25/2023

Client info : IWD: Iowa Workforce Development

Note :

* Hybrid

Description :

The client is requesting local candidates for this position. The work .... (This job is for - Troubleshoot Jobs in IA DesMoines Developer - (in Des Moines, IA))

Desktop Support Tech Sr - 61532
Create date: 26-Sep-2023
start date : 10/09/2023

End date :12/08/2023

submission deadline : 09/29/2023

client info : ATL - AIM General

Note:


* Position Location: On Site


Description :

The Department of Atlanta Information Management (“.... (This job is for - Troubleshoot Documentation Jobs in GA Atlanta TechLead - (in Atlanta, GA))
 
 
(Modeler: Troubleshoot, Help Desk, Team Environment, in Hartford, CT)
     
Search Jobs
     
Keywords,Title,Skills,Company  Location,City,State,Zip  
  Advanced Search
     

    About Us     Services    Privacy policy    Legal     Contact us