Troubleshoot Monitoring SMS Manager (Jobs in Columbus, OH)   Requirement id 131883 Job title Manager Job location in Columbus, OH Skills required Zendesk Tools, Troubleshoot, Monitoring, SMS Open Date 10-Feb-2022 Close Date Job type Contract Duration 4 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Manager: Zendesk Tools, Troubleshoot, Monitoring, SMS Description: Responsibilities Our client in Columbus Ohio is seeking a System Integration Manager for a contract role. Candidates must be local to central Ohio or relocated by day one for consideration. Top skills required for System Integration Manager: 4-year college degree or equivalent technical study 10+ years of system/server implementation and integration experience 5+ years of unified communication engineer experience 5+ years of project management experience Benefits: Can work W2 or Corp to Corp As a W2 we offer Medical/Dental/Vision/401k with match/ short and long term disability System Integration Manager Overview: The System Integration Manager will be responsible for implementing, integrating, and managing required contact center infrastructure, application, unified communication and endpoint devices to enable out clients Regional Rapid Response Assistance Program (R3AP) to support aging community. Responsibilities: Install, configure, maintain, and troubleshoot contact centers incident event management system – ZenDesk. Install, configure, maintain, and troubleshoot contact center infrastructure including SMS gateway, event management system, dynamic event/call routing, mobile communication app, MFA, data analytics tools, etc. Identification, distribution, tracking, and completion of program requirements Establishing design concepts, criteria, and engineering efforts for product implementation, development, integration and test When appropriate, leads cross-functional business units for process improvement Strong presentation skills Familiar with Microsoft Office 365, Sky for Business, Microsoft Teams. Adherence to all internal processes, policies, and applicable movement standards Work closely with other business units/organizations to implement and complete projects and tasks. Provide direct support in daily network and systems operations including the evaluation of system utilization, monitoring response time, and primary support for detection and correction of operational problems. Upgrade systems and processes as required for enhanced functionality and security issue resolution. Provide network data collection to support application troubleshooting Provide configuration recommendations and assistance to include troubleshooting and de-bugging support for implementation projects and initiatives. Work closely with internal and external users, and outside vendors to effectively plan, deploy, and maintain production environment. Write and maintain technical documentation Thrives in a fast past, changing environment Requirements: Exceptional analytical and conceptual thinking skills Experience working with cross-functional teams 4-year college degree or equivalent technical study 10+ years of system/server implementation and integration experience 10+ years of incident event management system implementation and integration experience 5+ years of unified communication engineer experience 5+ years of project management experience Excellent knowledge of implementing and integration Contact Center infrastructure including SMS gateway, event management system, dynamic event/call routing, mobile communication app, MFA, data analytics tools, etc. Strong knowledge of configuring, implementing and managing systems Ability to drive results with a sense of urgency relative to the end user Ability to work independently as well as with a team Ability to break down required tasks in project deployment Ability   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 131883 while calling.   Other jobs in OH: Cincinnati (1), Cleveland (1), Columbus (233), Dublin (8), Solon (2),         (Manager: Zendesk Tools, Troubleshoot, Monitoring, SMS in Columbus, OH)

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