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Troubleshooting Audio Visual Support Video Conference VC Support Hardware And Softw
 
Requirement id 120306
Job title Analyst
Job location in Gainesville, FL
Skills required Service Desk, Troubleshooting, Microsoft Office Suite, Audio Visual Support Video Conference VC
Open Date 09-Nov-2021
Close Date
Job type Not specified
Duration 7 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: Service Desk, Troubleshooting, Microsoft Office Suite, Audio Visual Support Video Conference VC

Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=hz3apb.fd&awcharset=UTF-8

Exhibit G: Resume Self-Certification Form must be signed by the candidate.
Note: FDOT is accepting ONE (1) candidate submission per vendor for this Vacant position.

Submission Deadline: 11/18/2021 5:00 PM EST
Start Date: 11/29/2021
End Date : 6/30/2022

Client: Florida Department of Transportation (FDOT)

Description:

4 Scope of Services

Responsible for software and hardware support of workstation and networking devices. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Maintains knowledge database and call tracking database to enhance quality of problem resolutions. Works in a team setting, sharing information and assisting others with calls.

5 Education

Bachelors Degree or enrolled in a Degree Program in Computer Science, Information Systems, or other related field. Or equivalent work experience.

6 Experience

Typically has 2 to 4 years of IT experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/troubleshooting skills.

7 Primary Job Duties/ Tasks

1. Monitors Service Desk queue and resolves support tickets as assigned.
2. Documents work performed and resolution(s).
3. Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork.
4. Provides high level of customer service by providing status and information to the customer.
5. Assigns service desk tickets to the appropriate technician or group for proper resolution and ensures all Service Level Agreements are met in a timely manner.
6. Performs advanced troubleshooting to determine cause of problem.
7. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame.
8. Works with staff on issues outside their areas of responsibility as needed.
9. Provides hardware and software technical training and professional development for other Technicians as needed or assigned.
10. Provides support and troubleshooting for networked devices with other Technicians as needed or assigned.
11. Oversees, coordinates, and/or participates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Operating System Upgrade Project, etc.
12. Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed or assigned.
13. Participates on statewide teams, both internal and external to the Office of Information Technology (OIT).
14. Provide facts to facilitate the teams decision-making process and to achieve the teams goals.
15. Shares information and receives feedback from other OIT staff as appropriate.
16. Generates and maintains detailed technical documentation including software installation guidelines, troubleshooting processes, etc.
17. Coordinates service calls and repairs for warranty and non-warranty items.
18. Maintains records on all calls and keeps accurate records relating to service calls for maintenance or warranty repairs.
19. Installs, maintains, and
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 120306 while calling.
 
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Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=hp09mn.fd&awcharset=UTF-8

Exhibit G: Resume Self-Certification Form must be submitted.
Note: This is a re-advertisement of Doc172705

Note: FDOT is accepting ONE (1) candidate submissi.... (This job is for - job Jobs in FL Gainesville Analyst - (in Gainesville, FL))

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Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=hhtao1.fd&awcharset=UTF-8

Exhibit G: Resume Self-Certification Form must be submitted.

Note: FDOT is accepting ONE (1) candidate submission per vendor for this Vacant position.

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Note: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=h3ogxl.fd&awcharset=UTF-8

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(Analyst: Service Desk, Troubleshooting, Microsoft Office Suite, Audio Visual Support Video Conference VC in Gainesville, FL)
   
 
     
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