Troubleshooting Help Desk Consultant (Jobs in Madison, WI)   Requirement id 141404 Job title Consultant Job location in Madison, WI Skills required Customer Service, Troubleshooting, Call Center Experience, Help Desk Open Date 05-Jun-2023 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Customer Service, Troubleshooting, Call Center Experience, Help Desk start date : 07/17/2023 End date : 06/30/2024 submission deadline : 6/12 at 4:00PM CST. client info : DOA Note : * Interview Process: Remote Interviews through TEAMS meeting - 1 round * Duration of the Contract: through 6/30/2024, possibility of extension * Candidates are required to be a WI resident. Local candidates or candidates willing to relocate at the candidates expense to a driving distance from Madison. Majority of work can be done remotely but will be required to work in the office in Madison WI for 1 week on a rotating basis (roughly every 6-9 weeks - depending on staffing levels). Description : Provides support to end users on a variety of IT issues, including but not limited to providing password and network access asistance. Identifying, researching, and resolving IT technical issues that are reported by State of Wisconsin employees, citzens customers, and monitoring systems. Responds to telephone calls, email and personnel requests for technical support. Provides support to both state agency employees and citizens in the access and use of State of Wisconsin applications. Documents, tracks and monitors problems experienced with those applications to ensure a timely resolution and ability to spot trends. Utilizes commonly used IT support concepts, practices, and procedures with a Level 1 IT support capacity. Applies knowledge of commonly-used concepts, practices, and procedures within a Level 2 IT support field. Participates in the review and updating of pre-established knowledge/instructions used by the ESD service desk staff to resolve known issues with established resolutions provided by the IT application and IT service owners. May function as a communicator of known IT applications and service outages in the event that the Help Desk L3 and Team Lead staff are unavailable, utilizing an established communication process. Primary job function does require some independent judgement when reviewing established knowledge/instructions and communication of known IT outages to the IT customers. This contracting position will work within the Enterprise Service Desk team to perform the following responsibilities: 1. Provides support to end users on a variety of issues. 2. Identifies, researches, and resolves technical problems. 3. Responds to telephone calls, email and personnel requests for technical support. 4. Documents, tracks, and monitors the problem to ensure a timely resolution. 5. Has knowledge of commonly used concepts, practices, and procedures within a particular field. 6. Relies on experience and judgment to plan and accomplish goals. 7. Performs a variety of complicated tasks. 8. A wide degree of creativity and latitude is expected.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 141404 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Customer Service job openings in Madison, WI Jobs List Business Analyst/Consultant II - 130059 Create date: 02-May-2024 Bid Limit Per Vendor : 2 Start date : 06/03/2024 End Date : 06/30/2024 Submission deadline : 5/8/2024 4:00PM CST. Client Info : WHS Note : * Interview Process: Teams interview with camera & audio on. * Duration: 6/30/24 with possibility of renewal * Onsite.... (This job is for - job Jobs in WI Madison Analyst - (in Madison, WI)) Help Desk I -127948 Create date: 05-Mar-2024 start date : 04/22/2024 End date : 06/30/2024 submission deadline :3/12 at 4 PM CT client info :DOA Note: * Interview Process: Remote Interviews through TEAMS - 1 round * Duration: through 6/30/2024, possibility of extension Candidate MUST be a WI resident or willing to relo.... (This job is for - Help DeskTroubleshooting Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk I - 127949 Create date: 05-Mar-2024 Start date : 04/22/2024 End date : 06/30/2024 Submission deadline : 3/12 at 4 PM CST. Client info : DOA Note : * Interview Process: Remote Interviews through TEAMS - 1 round * Duration: through 6/30/2024, possibility of extension * Candidates are required to be a WI res.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk I - 127950 Create date: 05-Mar-2024 Start date : 04/22/2024 End date : 06/30/2024 Submission deadline : 3/12 on 4 PM CST. Client info : DOA Note : * Interview Process: Remote Interviews through TEAMS - 1 round * Duration: through 6/30/2024, possibility of extension * Candidates are required to be a WI r.... (This job is for - Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk III -126724 Create date: 31-Jan-2024 start date : 02/26/2024 End date : 06/30/2024 submission deadline :2/2/24 at 4:00PM CST. client info : DOT Note: * Interview Process: Virtual Interview with camera and audio on. 1 round * Duration: June 30, 2024 with possibility of extension. * Remote or On-site? Cand.... (This job is for - Help Desk Jobs in WI Madison Consultant - (in Madison, WI))    Customer Service job openings in other states Jobs List Electronic Disease Surveillance System (EDSS)-301-221-23.07 Create date: 01-May-2024 Start date : November 1, 2024 Submission deadline : June 4, 2024, 2:00 PM, C.T Client info : Human Services, Department of Description : The STATE is soliciting proposals for a Commercial-off-the-Shelf (STATE or Vendor hosted) or Software as a Service soluti.... (This job is for - Jobs in ND Bismarck Consultant - (in Bismarck, ND)) Accounting Technician 1 - 62515 Create date: 05-Apr-2024 Start date : 04/19/2024 End date : 12/31/2024 Submission deadline : 04/12/2024 Client info : TN OGS Note : * Position Location : Remote Description : Under general supervision, employees in the class work in the preparatio.... (This job is for - job Jobs in TN Nashville TechLead - (in Nashville, TN)) Administrative Services Assistant -62439 Create date: 27-Mar-2024 start date : 03/22/2024 End date :04/05/2024 submission deadline : 04/03/2024 client info : TN MHSAS Note: * Position Location: On Site Description : 1. Auditing and importing medical record documents into the electro.... (This job is for - job Jobs in TN Nashville Administrator - (in Nashville, TN)) Training Specialist -62419 Create date: 26-Mar-2024 start date : 04/15/2024 End date :06/30/2025 submission deadline :04/05/2024 client info : TN VT Note: * Position Location: Hybrid Description : Key Responsibilities: Recruitment Strategy Development: Devel.... (This job is for - Email Jobs in TN Nashville Specialist - (in Nashville, TN)) Program Design And Implementor - 110.7-23-095 Create date: 15-Mar-2024 Start date : 6/1/2024 Submission deadline : 04/15/2024 02:00 PM CT Client Info : State Procurement Office Description : ------------------------------------------------------ This scope of work consists of the following tasks, but North Dakota Office of Renewable Energy and Energy Efficiency also known as .... (This job is for - Implementation Jobs in ND Bismarck Designer - (in Bismarck, ND))    Customer Service job openings in WI Jobs List Desktop Support I - 128435 Create date: 28-Mar-2024 Start date : 04/29/2024 End date : 12/31/2024 Submission deadline : 4/3 @ 4 pm CST Client info : Milwaukee County Note : * Interview Process: Microsoft Teams * Duration: Until 12/31/24 * Onsite or Remote? Local candidates or willing to relocate at the candidates exp.... (This job is for - Microsoft Active Directory Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Help Desk II - 111343 - SP Create date: 10-Nov-2022 start date:12/4/2022 End date:2 Months from projected start date submission deadline:11/17/2022 4:00:00 PM client info : City of Wauwatosa Note: * Interview Process: Panel interviews will be conducted on-site or via Zoom if necessary. * Duration of Contract: 2 months with potential for.... (This job is for - Help Desk Jobs in WI Wauwatosa Consultant - (in Wauwatosa, WI)) (Consultant: Customer Service, Troubleshooting, Call Center Experience, Help Desk in Madison, WI)

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