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Troubleshooting Multi Tasking Skills Help Desk Microsoft Office 2019 Consultant
 
Requirement id 146188
Job title Consultant
Job location in Madison, WI
Skills required Customer Service Skills, Troubleshooting, Windows 10, Multi Tasking Skills Help Desk Microsoft
Open Date 06-Mar-2024
Close Date
Job type Contract
Duration 3 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Customer Service Skills, Troubleshooting, Windows 10, Multi Tasking Skills Help Desk Microsoft

start date : 03/18/2024

End date : 06/30/2024

submission deadline :3/8/24 at 4:00PM CST

client info : DOC

Note:

* Interview Process: Virtual Interviews (audio and video on) via Microsoft Teams. Interview duration 45 minutes. One round.

* Duration: Through 6/30/24 with extensions possible

* Remote or On-site? Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense.
- Currently 100% Remote, subject to change at any time.
- Required to go to Central Office at any time.
- Required to be Wisconsin resident.

Description :

Working under the close supervision of the Help Desk Supervisor; Bureau of Technology Management (BTM), performs Level One troubleshooting and support for all BTM provided hardware and software solutions.

The IS Technical Services – Professional shall comply with the Departments administrative rules and the agencys policies and procedures including those related to the Departments overall Reentry philosophy of using evidence-based strategies, practices and programs which target an offenders individual criminogenic needs and risk level.


1. Ability to work with diverse customers in a calm, respectful manner to address potentially difficulty situations.

2. Ability to manage and work on multiple priorities or projects.

3. Ability to document standard operating procedural documentation as it pertains for support procedures, and properly assigning unresolved incidents.

4. Ability to effectively multitask and prioritize workload.

5. Effective oral and written communication skills.

6. Ability to work in a team oriented collaborative work environment.

7. Understanding of the use of Help Desk incident management and asset management systems.

8. Knowledge of State and Agency customer base and associated hardware and software applications.

9. Ability to perform diagnostics on hardware of software.

10. Knowledge of general analytical and troubleshooting procedures.

11. Knowledge of industry-standard computer application software, such as the MS-Office suite.

12. Knowledge of IBM compatible computer hardware.

13. Demonstrated technical competence in a customer support environment and knowledge of information systems technology and operations.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 146188 while calling.
 
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Note :

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(Consultant: Customer Service Skills, Troubleshooting, Windows 10, Multi Tasking Skills Help Desk Microsoft in Madison, WI)
     
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