Troubleshooting Cybersecurity Reporting Helpdesk Database Experience Ticketing System   Requirement id 119386 Job title Analyst Job location in Des Moines, IA Skills required Troubleshooting, Cyber Security, Reporting, Helpdesk Database Experience Ticketing S Open Date 24-Sep-2021 Close Date Job type Contract Duration 11 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Troubleshooting, Cyber Security, Reporting, Helpdesk Database Experience Ticketing S Start Date :10/11/2021 End Date :09/14/2022 Submission Deadline :09/30/2021 Client Info : OCIO: Office of the Chief Information Officer Note : * Agency Interview Type: Web Cam Interview Only Description : The candidate will need to have experience working in responding to cyber-security events and incidents. The environment is fast-paced with aggressive timelines. Responsibilities • Provide security monitoring and response for Security Operations Center (SOC). • Monitor, analyze, and respond to events, alerts and incidents reporting supporting State of Iowa IT systems and taking appropriate action to protecting IT assets potential incidents and threats. • Document and report changes, trends and implications concerning the design and integration of evolving Cyber-security tools, systems and solutions. • Follow SOC processes and provide support to ISD Security Engineers and OCIO support staff during alerts, events and incidents. • Submit new and update events in SOC ticketing system. • Provide phone and email support to State of Iowa agencies and participating partners during cyber-security alerts, events and incidents. • Provide off-hours and ad-hoc shift support as needed. • Manage, configure and support SOC video screens and systems. • Process and share information with other State of Iowa security teams and partners. • Provide feedback to SOC management and security engineers on existing and new use event cases. • Maintains current knowledge of relevant technology and tools. • Provide support for 1st tier Security Operation Center (SOC) Analyst in troubleshooting cyber-security events, alerts and incidents reporting to the SOC. • Follow detailed operational processes and procedures to analyze, escalate, and support the remediation of critical information security incidents. • Assist with metrics, reporting, and other SOC communications. • Provide support for incidents up to the preliminary forensics processes.   Call 502-379-4456 Ext 100 for more details. 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