Troubleshooting Debugging Communication Skills Cisco CCNA Voice VMware Certified Con   Requirement id 61614 Job title Consultant Job location in Durham, NC Skills required IT Infrastructure, Troubleshooting, Debugging, Communication Skills Cisco CCNA Voice VM Open Date 07-Jun-2017 Close Date Job type Contract Duration 7 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: IT Infrastructure, Troubleshooting, Debugging, Communication Skills Cisco CCNA Voice VM Start Date : 06/12/2017 End Date : 12/12/2017 Submission Dead Line : 06/13/2017 Description : Our clients customer base is rapidly expanding and as a result were are growing our Center of Excellence. We are looking for great Mid-level Technical Support Engineers to join our team. Technical Support Engineers respond to, resolve, and handle technical support calls ranging from basic user questions to issues requiring in-depth technical and problem solving skills. As needed, they effectively engage and team with product engineering to expedite problem resolution. They deliver the highest levels of customer service and customer satisfaction for enterprise IT customers Experience: 1. 5+ years experience troubleshooting IT infrastructure technologies such as servers, networking, and storage software and hardware. 2. 5+ years experience working in a customer-facing support role dealing with enterprise IT customers. 3. Bachelors degree or equivalent industry experience. 4. Hands on experience debugging systems. Required Skills: 1. Excellent customer communication skills via phone, email, chat. Ability to handle critical customer issues with confidence. 2. Experienced with network troubleshooting, packet capture and analysis, good understanding of layer 2/3 protocols. 3. Intermediate Server knowledge: a. Controller/Disks/Firmware upgrades/log collection & analysis) 4. Experience with storage architecture and related technologies. 5. Cisco CCNA or equivalent experience 6. Intermediate Linux knowledge (2-3 years) 7. Intermediate VMware knowledge 8. Networking (vSwitch Standard & DVS Management) 9. Virtual machine management 10. Install / Patching and upgrading 11. Intermediate GuestOS knowledge 12. Ability and desire to quickly learn new technologies and products. 13. Good writing skills to create knowledgebase articles, case documentation, and escalations to engineering. Desirable Skills: 1. Experience with Salesforce.com CRM & Case Management. 2. Experience with WebEx and remote troubleshooting. Personal Attributes: 1. Demonstrated creative, critical thinking and troubleshooting skills. 2. Highly professional, with the ability to deliver excellent work on tight schedules. 3. Excellent collaborative skills. 4. Strong verbal and written communication skills. Able to communicate with peers and management. 5. High professional standards - strong motivation for individual and organization success. 6. Results oriented. 7. Process driven. 8. Pragmatic: able to analyze trade-offs and prioritize tasks in order to achieve goals. 9. Team player. 10. Adaptable.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 61614 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), IT Infrastructure job openings in Durham, NC Jobs List NC FAST Cloud Engineer (701247) Create date: 09-Jan-2023 Hybrid Start date :01/02/2023 End Date :06/30/2023 Submission deadline :01/13/2023 Client Info :NCDHHS-NCFAST Description : --------------------------------------------- The NC Department of Health and Human Services seeks a contractor resource for the NC FAST (Families Accessing Serv.... (This job is for - job Jobs in NC Durham Engineer - (in Durham, NC)) US-Technology Consultant I - J-11-237-468 Create date: 07-Jun-2017 Start Date : 06/12/2017 End Date : 12/12/2017 Submission Deadline : 06/09/2017 Description : Our clients customer base is rapidly expanding and as a result were are growing our Center of Excellence. We are looking for great Mid-level Technical Support Engin.... (This job is for - job Jobs in NC DURHAM Consultant - (in Durham, NC))    IT Infrastructure job openings in other states Jobs List Project Manager 3 -129802 Create date: 25-Apr-2024 No of Submissions : 2 Start date : 05/20/2024 End Date : At least 1984 Hours from projected start date Submission deadline : 5/2/2024 at 10AM EST. Client Info : EPMO Note : * Interviews: MS Teams video interview with camera ON. * Duration: 1 year with possible extens.... (This job is for - job Jobs in MI Lansing Manager - (in Lansing, MI)) VDOT Project Manager 4 PMP (708397) Create date: 11-Apr-2023 Job title : VDOT Project Manager 4 PMP AND VITA PM Certification REQUIRED (708397) start date : 05/08/2023 End date : 06/30/2023 submission deadline : 4/14/2023 client info : VDOTb Note : * Hybrid Description : The.... (This job is for - job Jobs in VA Richmond Manager - (in Richmond, VA)) Project Manager - FR - 99600 Create date: 06-Feb-2023 start date:3/1/2023 End date:08/31/2023 submission deadline:02/09/2023 client info : OIT Note: * Position Location: Remote * Candidate Must Be Local Description: The role of the Project Manager is to plan, execute, and finalize projects according to defined timel.... (This job is for - job Jobs in CO Denver Manager - (in Denver, CO)) VDH Technical Support Analyst 3 REMOTE (702165) Create date: 17-Jan-2023 Remote Start date :02/01/2023 End Date :06/30/2023 Submission deadline :1/19/2023 Client Info :VDH Description : --------------------------------------------- *Local candidates strongly preferred *contract will likely be extended for an additional 6 - 12 months *please do no.... (This job is for - Mapping Jobs in VA Richmond Analyst - (in Richmond, VA)) VDH Technical Support Analyst 3 (699324) Create date: 19-Dec-2022 Hybrid Start date :01/16/2023 End Date :06/30/2023 Submission deadline :12/21/2022 Client Info :VDH Description : --------------------------------------------- *Local Richmond, VA candidates only please *Candidate must also be able to work onsite 3 days/week. *candidat.... (This job is for - Mapping Analytical Skills Jobs in VA Richmond Analyst - (in Richmond, VA))    IT Infrastructure job openings in NC Jobs List Sr. IT System Engineer (Guardium) - J-10-741-899 Create date: 17-May-2013 Experis IT and currently looking for a Systems Engineer/Architect to work a 1 year contact with TIAA-CREF in Charlotte. NC. Sr. IT System engineer in the Cross Platform Services Information Security Infrastructure & Engineering environment within IT Production Services. This role is responsible for designing, developing, and engineering.... 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